Customer service was very responsive…
Customer service was very responsive and took care of my problem immediately.
By JAMES M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
104 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1989, Genuine Innovations created the first CO2 inflator head. Since then, millions of cyclists around the world have put their trust in Genuine Innovations' CO2 inflation product and accessories. Ride Under Pressure!
Genuine Innovations (genuineinnovations.com) has 104 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
104 approved reviews, newest moderated first
Customer service was very responsive and took care of my problem immediately.
By JAMES M.
Genuine Innovations is totally awesome! I bought one of their Ultraflate inflators and it blew an "O Ring" when I was inflating my mountain bike tire on a ride. I reported it, and they replaced the Ultraflate inflator immediately at no charge as part of their Lifetime Guarantee on the product. They were fantastic to deal with, and I really appreciated their professional customer service and support.
By Mark L.
Excellent products and service. All three of my CO2 inflators are Genuine Innovations.
By Keith L.
Very quick to solve problems and assist.
By B S.
CO2 cartridges and an Airchuck I bought for my bicycle, saved me when my motorcycle tire needed air in a pinch. I will always keep these around!
By Michael H.
Note to self, continue to puncture and tighten co2 cartridge once seal is broken.
By William M.
Best customer service around!
By Ryan F.
The products that you sent me are great the genuine innovations ultraflate pump I like the product a lot it is small and compact and easy to use.
By Theotis Judon J.