GemstoneBank.comReviews of gemstonebank.com

Hi all, Please don’t trust this company. I placed an order and paid for it. They sent me an email saying the order shipped and it would take 5 weeks. After 5 weeks I did not receive the order and emailed them. They did not respond so I created a dispute with the bank. Then they got upset and emailed me saying they never received my email and my order shipped. I told them I would only drop the dispute if they could prove the order is coming to my address and name with a US carrier. They could not provide that evidence saying the tariffs and backlog caused the delay. They say it should arrive in 14 days but the tracking info they sent me on 17track website (which never stated my name and address ) says 45 additional days after being shipped on Oct 31st and getting on a plane on Nov 5th. They also gave me a handwritten note with my name saying it shipped. They have also sent warehouse photos of packages which could have came from anywhere on the internet or AI. They also sent me an official notice about mail being suspended as of November 18th which contradicts their tracking information. On top of that they constantly emailed and messaged me saying they will take legal action if I didn’t drop the dispute. AVOID buying here at ALL costs! Terrible!

Fake certificates and fake gemstones

Ordered my ring and got an email confirmation immediately, another email the next day saying the ring had been shipped and ut was delivered within 24 hours of shipping even to Northern Ireland which usually takes a day or two later! The ring itself is absolutely beautiful. Exactly as described and the packaging was great. I purchased via the website link on their instagram account.

Scammers! Fake Gemstone

Not cooperative Cheap people

I am writing this to warn others about this fraudulent seller who scammed me. I purchased what was claimed to be a genuine Alexandrite stone, and the seller provided a certificate to "prove" its authenticity. However, after receiving the item, I had it examined by a certified gemologist who confirmed that the stone is not Alexandrite at all — it's a fake, and the certificate is also forged. I have gathered all the necessary evidence and documentation to support my claim, including expert verification and communication records with the seller. When I confronted the seller with the proof and requested a refund or resolution, he immediately blocked me and cut off all contact. This behavior clearly shows bad intent and dishonest business practices. I strongly advise everyone to avoid dealing with this seller. He is a complete fraud and should not be trusted under any circumstances.

Thank you Gemstones team, I have received my delivery today. Both gemstones have their gem identification reports, plus I am a VIP Customer now, with 15% off on next offer. The discount coupon code can also be used by family members and friends also. Really great deal! The gemstones are marvellous, will surely re-direct to your online service.

What we paid for was not what we received. Garbage