Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
40 reviews
GearFocusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Marketplace Built for Creators, Trusted by the CommunityGearFocus is a photographer and filmmaker-driven marketplace designed to make buying and selling pre-owned camera gear safer, easier, and more affordable. Whether you're upgrading your kit or selling gear you no longer need, our platform offers a better alternative to eBay, with lower fees and verified sellers.⭐ 4.5 Stars on TrustPilot | 4.9 Stars on Google ⭐Why Photographers & Filmmakers Choose GearFocus:✔️ Industry-Low Seller Fees – Keep more of your profits compared to other platforms✔️ Free Listings for Sellers – No upfront costs, just simple and straightforward selling✔️ Secure Transactions – Every seller is verified for a safer buying experience✔️ Fast, Responsive Support – A dedicated team that actually cares about the community✔️ Constantly Growing Inventory – Over 100+ new listings every dayWith a trusted reputation and real customer success stories, GearFocus is the go-to marketplace for pre-owned cameras, lenses, drones, and filmmaking equipment.🚀 Join the growing community and experience the GearFocus difference today!
GearFocus (gearfocus.com) has 40 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
40 approved reviews, newest moderated first
The GearFocus platform was easy to use. I sold my camera quickly. And their commission is very reasonable.
By Christopher
Response from GearFocus· Aug 19, 2025
Hi Christopher, Appreciate the 5 stars—and great to hear your camera sold quickly. Thanks for calling out the smooth process and fair commission. If we can help with your next listing, reach us at [email protected] — The GearFocus Team
Truly the most amazing customer service. As soon as I purchased the camera and contacted them, they immediately responded and sent the product the next day. Truly an amazing company and gave me an amazing deal on a high quality camera.
By Kyle G.
Response from GearFocus· May 17, 2025
Kyle, we hope you love that A7III and can't wait to see your channel blow up to 1M followers!
Great customer service. Patient and cooperative when it came to an issue with an item.
By Noah
Response from GearFocus· Aug 19, 2025
Thanks for the kind words. We’re glad we could work through the item issue with patience and get you taken care of. If anything else comes up, we’re here at [email protected]! — The GearFocus Team
Purchase was exactly as stated and at the best price I could find on the net. I've put the Canon 70D through its paces and found it 100% operational and the upgrade from my starter Rebel is amazing. The articulating screen is worth the cost of the camera alone.
By J.M.
Response from GearFocus· Mar 4, 2025
Hi J.M., Thanks for the awesome review! We’re so glad to hear that your Canon 70D was exactly as described and that you got the best deal on GearFocus. That articulating screen really is a game-changer! We love helping photographers like you upgrade their gear at the best prices, and it’s great to hear that your move from the Rebel was such a success. Enjoy your new camera, and happy shooting! If you ever need anything, we’re here for you. – The GearFocus Team
New management - they were very helpful, responsive to queries and excellent customer service all round. Unfortunately they are still small so not many eyeballs. I think they would benefit from a fee reduction to attract new customs who want to save on eBay fees...
By B L.
Response from GearFocus· Mar 4, 2025
Hi Brian, Thank you for the 5-star review! We’re thrilled that you had a great experience with our team—customer service is something we pride ourselves on. We hear you on visibility, and as GearFocus continues to grow, more buyers and sellers are joining every day. We’re actively working on increasing traffic and exposure for listings, so stay tuned! Regarding fees—GearFocus already offers some of the lowest in the industry, much lower than eBay’s. This allows sellers to keep more of their earnings while still benefiting from a secure and trusted marketplace. We truly appreciate your feedback and support. If you ever have more suggestions, we’d love to hear them! – The GearFocus Team
I have used Gear Focus as my primary medium for selling my camera and drone gear for several years. I am an average consumer of camera gear and have had numerous successful sales transactions with Gear Focus. With Gear Focus I have never experienced any hassles with scams or flaky transactions that are prevalent on other sites. Gear Focus is very reasonable with their seller fees and the value that I get is well worth the small fee for selling items hassle free. Shipping is easy, affordable and straight forward. For me the absolute best part of using Gear Focus has been their excellent customer support. If you have questions or any type of issue with your account or a transaction an actual person (Beth, you are awesome!) will respond very promptly with an answer or a solution. Selling or buying expensive camera or electronics can be stressful because of the high value of these items. Gear Focus has consistently taken the stress and worry out of the equation for me. As an actual user of Gear Focus I can highly recommend their service.
By Christopher “Chris” M.
Response from GearFocus· Mar 4, 2025
Hi Chris, Wow—thank you for such an amazing review! We’re thrilled to hear that GearFocus is your go-to marketplace for selling camera and drone gear. Keeping transactions secure, hassle-free, and scam-free is exactly why we built this platform, and we’re so glad it’s delivered that peace of mind for you. We’ll be sure to pass your kind words along to Beth—she truly is awesome! Providing fast, personalized support is something we take pride in, and it means the world to hear how much you value it. Thanks again for trusting GearFocus. We appreciate you and look forward to many more successful transactions together! – The GearFocus Team
I wasn't sure if a tightening screw was in the original photo of what I purchased or not, and a mount for the focus wheel wasn't in the package. so I messaged Gear Focus/Refocus Store and they refunded the price of the screw and the mount, without me having asked for that. The customer support is stellar from both!
By Scott
Response from GearFocus· Mar 4, 2025
Hey Scott, We’re so glad to hear you had a great experience with our customer support! Ensuring buyers feel confident in their purchases is a top priority, and we’re happy we could make things right for you—even before you had to ask. Thanks for taking the time to share your experience! We appreciate your support and look forward to helping you again in the future. – The GearFocus Team
as being a long time video producer and radio host on the professional level in the local market I can appreciate the level of professionalism when it come to customer service, well the folks at Gear Focus are second to none, I really love their service.
By Reel T.
Response from GearFocus· Mar 4, 2025
Hi Reeltalk, Thank you for the kind words! Coming from a seasoned video producer and radio host, your praise means a lot to us. Providing top-notch customer service is something we take seriously, and we're thrilled to hear that you had a great experience with our team. We appreciate your support and look forward to serving you again in the future! If you ever need anything, we’re always here to help. – The GearFocus Team
