Gardener's Supply CompanyReviews of gardeners.com

I found the customer service at Gardener's Supply to be abysmal. When it took over a month for my order, I cancelled it by email. I received an email in reply saying that they were shipping the order. I responded that I wanted the order cancelled. They shipped it anyway. I received it six weeks after the order was placed with no explanation for the delay. I am returning the order.

I got the item that I ordered, but it was broken out of the box - box was not damaged at all. I sent an email - no response. Currently, I am on hold with their customer service (told it would be a 43 minute wait).

Communication was literally non-existant, unless you count a canned response to an email in which they, ironically, explain how important customer service is to them. I placed the order on May 28th and got an email saying there would be a follow up email once the item had shipped. Well, as of of 6/18 no emails at all. This despite my sending an email asking for a status update. I then called their customer service number only to learn that expected wait time was over 60 minutes. I put my phone on the desk and went about my work. At 75 minutes I gave up. On checking my Amex account the item was billed. I sent a second email asking them to cancel the order as I was going to buy a similar item from another vendor. Again no response. Finally I had to call Amex to dispute the charge. Still awaiting a final resolution. I would say the customer service was atrocious if it even existed. Only wish I had been smart enough to read the reviews before assuming they were a professional business.

I would give 0 stars if I could. I placed an order for a few items. Only the item that shipped directly from thr manufacturer came to me in a reasonable time. The balance of small easy to find items I could have gotten anywhere else took a month to ship out! I sent questions to their customer service which never answered my questions or offered any discount or refund. Just its shipped you can return it if you don’t want it. Seriously?! You think a one month shipping turn is acceptable? No way will I buy anything here again. What a waste of time and money.

Over the past 3 years, I have been creating a 50’ x 50’ raised-bed garden from beds and other garden supplies ordered from Gardener’s Supply Company, The products are holding up very well and making gardening so much easier for me vs. when I planted directly in the ground. I have 28 cedar raised beds, mostly 4x8 and 4x12, with four 4x4. It makes it very easy to create the right environment for each vegetable or fruit and to rotate crops each year. The staff are always very helpful when I seek input.

We ordered a tree guard and supports and bands, for a tree we were planting on our village green, to commemorate the 80th anniversary of the D_Day landings. When we ordered the items about 2 weeks before the event dat they quoted 5 to 7 working days for delivery, we knew it was going to be tight. On 2nd of June, only 4 days away from event we received a message that they could not supply the guard as they had run out of stock. They reimbursed the money but that was no good to us as we had no time left before the event to get one ordered and supplied in time. Disgraceful service, we will never use this company again, and then they have the audacity for me to review their product and service, well you can imagine it was not good.

Ordered three weeks ago. Nothing has arrived and no email updates. Emailed customer service twice with no response. Tried calling but was told it was 36 minute wait time. I ordered in May because I need these things for the summer growing season. This company is a scam and needs to be shut down immediately!

I ordered a product on May 26. The website claims all orders are filled in 3-4 business. As of 6/11, my order has not been "filled". I have emailed the company 3 times, with no response, and when I call the hold times vary from 21 minutes to 79 minutes. I did stay on hold for 61 minutes and did get a "real live person" who would only say the order had not yet shipped but would ship sometime the following week. My last email to them was to cancel the order, with no response. I highly recommend finding another supplier for your gardening needs.