Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
821 reviews
Gardener's Supply CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
821 approved reviews, newest moderated first
Received part of my order in a timely manner, however, when I placed my order I was not advised until afterwards that one item was out of stock and would not be shipped until later. Still waiting for the item.
By Linda Smith C.
i am actually still waiting for part of my order... i am always please with the product.
By Jim
I ordered the garden roll out mats! I now have 9 of them in my garden! I use them for paths and they work perfectly to keep weeds from growing and are very attractive.
By Penny
I ordered an item from your catalog (because the previous identical item had broken), and you shipped it to me. That's what I would expect of any company making product shipments to customers. I did appreciate that you gave me a partial credit on the broken item.
By KERRY P.
My order arrived right on time. The neighborhood cats were not happy when I put Cat Scat by the flowers.
By Dale
Great gardening products that are hard to find anywhere else nearby. My order was well packaged and arrived within a week, On-line tracking and shipping info was helpful as Fl has everyday rain showers.
By Barbara R.
I have made several purchases this year to the point where I wasn't sure what i had ordered. The computer wasn't working this year for you to view your orders until the shipping season was almost over. So when an order didn't come, I finally called and found out the order didn't go through after I submitted it. Last year I would have given them a 5. I still will do business with this company but will keep a better record of what I purchase. The other problem that I had this year is that none of the coupons that I had worked in the system, so I paid full price for everything. I had on 10 or 20% off coupon that said that it wasn't valid, even though I used it right away.
By Barbara
I have not received the item I ordered in September. Each time I contact the company they give me a different excuse of why they have not shipped it yet. First it was back ordered, then it was the weather. It was suppose to ship this week but again not shipped. Don't understand how the nice weather in my area affects shipping of a house plant.
By Tammi
