Gardener's Supply CompanyReviews of gardeners.com

I ordered 2 items on 7 March and waited about 3 weeks before I called to ask why the items had not shipped. I was told they were going to ship NLT 2 more days. That didn't happen. I emailed and called several more times regarding and got different answers each time. I finally on 6 April, decided to cancel the order. I asked for an explanation why the ship date kept changing and was told it was FedEx's fault. 😕Really? I don't think so.

Horrible customer service. I made a return for $500 worth of goods, basically had to beg them for weeks to issue a refund or credit. Still have not received anything. Will be disputing the charges on my card. Steer clear of this company.

Ahh, finally a place I can leave a review. Horrible. Just horrible customer service. Spent part of last year trying to redeem my gift card but due to change in ownership, website "unable". Ok, I get it. Now under new ownership, will not honor my gift card that was bought under pervious ownership. (Website also sent me a faulty "free-shipping" code which comes up as invalid, as well. When asking to speak to a second person at customer service regarding the gift card issue, I was placed on hold then hung up on. Really? For your overpriced products, you should spend the money on ways to honor your customers who are apparently suckers and keep you in business. Thanks for nothing, Gardener's Supply.

Be careful . When you want to return an item that does not perform the way it is supposed too, they put you through the wringer with questions and only offer a store credit. What age are we in ?A store credit.

Much like other reviewers I have purchased from them in the past and were very satisfied. HOWEVER this time the Item I received was damaged (one lightbulb did not work) After emailing twice and receiving no response I then called customer service to be told about the bankruptcy and referred to Gurney's. At this point I started to get a bad feeling and decided to just return the item (shipping cost $50 on me) Fast forward 2 weeks AFTER receiving proof of delivery from UPS. No notification of return, no contact from anyone. After contacting Gurney's via email I was told they are just a "sister company" and not responsible but they could "look into it". I never heard back from them. Another week went buy and the credit appeared in my account Was this because I was persistent? In my opinion yes. The bottom line is for lack of a lightbulb this company lost a $363 sale and I won't be buying from them again.

I purchased the French Blue Watering Can from Gardener's. It arrived quickly and works great. I love the reversable spout, handle, and large capacity

I had the worst customer service experience of my entire online shopping life. I placed an order for two arbors totaling $657.06 on 2/17/2026 and received a shipping confirmation email on 2/19. Today is 2/24/2026, and the tracking page still says that the label was created, but the carrier has not received the item. This is very concerning. I had emailed customer service but did not receive a response, so I decided to call. The representative did not even ask for my order number or tracking number, which was very surprising. Instead, they kept saying that if I was lucky, I would receive the package today or tomorrow, or that I should wait until 3/5. There is nothing they can do for me. When I asked whether there were any updates, such as damage or a missing package, and whether they would update my order status or send me an email, I was told no — that I would need to call back myself. I did not feel that the representative was trying to help me at all. It felt like I was speaking to someone who was even less helpful than an AI. I used to live in Burlington, VT. Their warehouse next to the Winooski River and in Williston were one of my favorite places, and all the employees were kind and friendly. Their customer service used to be amazing. I heard that Gardener’s Supply was unfortunately sold, and today’s experience made me feel that the new ownership is not operating at the same level as the original.

Bought a 4 tiered LED lighted shelf system. Received it on time but one ballast (the thing that holds the light bulb) was not working. Contacted Gardener's and they took the information down. They said we needed to take a picture and send it in. What this accomplished I don't know. They said they would get back to us in the following week. Note: We don't want a whole new system, just a single ballast and we will install it to make the light work. Never hear back. Call number 2....this took us a long time because they do not answer their phones and don't return their messages. They told us we mailed the photo to the wrong place (they gave us the email for that!) so we again sent the picture to a new email this time. They said they would get back to us. Nothing. Third phone call....the woman said that the company has been bought by a new company and that the process is very long and requires 4 different signature approvals. Someone will approve it and get back to us....all vague, no accountability..... Meanwhile, I cannot start my seeds on one entire shelf (1/3) of the $1,200.00 unit I bought. If you want to be sure to start your gardening season on a good foot, don't start with Gardener's Supply!