Excellent customer service
Excellent customer service. Quick and efficient.
By Megan H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
949 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fuse offers the best replacement lenses for any brand of sunglasses. Over 50 colors and types of lenses including polarized, color enhancing, and prescription. Easy to install at home. Made in the USA. Custom lenses available. Free shipping on orders over $65.
Fuse Lenses (fuselenses.com) has 949 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
949 approved reviews, newest moderated first
Excellent customer service. Quick and efficient.
By Megan H.
El servicio al cliente excelente, cumplimiento de la garantía excelente dañe uno de mis lentes en un reciente paseo, les escribí y sin preguntar nada más que mi número de orden y la dirección de envío, de manera muy rápida me enviaron sin costo un remplazo de lentes con las características, presentación de entrega tal como las piezas originales que compré, sin dudar los recomiendo. Y seguiré comprando productos en su sitio.
By marlon Z.
I’ve had a few replacement lenses over the years, all have worked out great. Recently I scratched the replacement lenses for a pair of Ray Bans. When I reached out about the warranty replacement program they shipped my new lenses in less than 24 hours. Amazing service.
By Charles
Fast and easy and clear. Very satisfied.
By Lincoln
I mistakenly ordered the wrong lenses for my Oakleys. Rosina from Fuse customer support replied quickly and worked with me to make sure I got the right lenses for a Perfect Fit. Would definitely recommend this company for replacement lenses.
By Mark T.
They had a prompt response to my warranty request. Customer service was excellent.
By Lewis
Fuse lenses customer service is great. Had lenses for 2 years and finally scratched them enough to order new ones. They truly have your back. Sent me a new pair no questions asked. Had lenses for years shows how good their quality is. And they fit perfect in my frames
By Ashton K.
Bought a set of lenses for my Smith Castaways when the originals got chipped. Great lenses. Around a year later I needed them replaced as well, and with one email the process was started. Great customer service ro go with a great product.
By Tucker P.