Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 905 reviews with 5 stars · Clear filters
The shipments arrive before I run out. I get a reminder text a couple of days before. They text me when it ships and when its delivered. The quality is excellent. My dog loves Fresh Pet.
By Joanna
Response from Freshpet· Jan 19, 2026
Hi Joanna, thank you for the pawsitive feedback! Nothing beats a timely delivery and a hungry pup. Thanks for the 5 star shoutout! 💚
Zoey seems to like her food. It arrives thawed a lot of the time. You may want to try to have her food delivered more quickly. Other than that, everything is good.
By Larry
Response from Freshpet· Jan 18, 2026
Hi Larry, we're so happy Zoey is loving Freshpet. Thank you for your feedback. It means more than you know.💚
Delivery is on time…. Updates are awesome…. Food comes quickly….. food is always fresh!!!!!
By Lisa
Response from Freshpet· Jan 18, 2026
Hi Lisa, thanks for the love! We’re always on the ball with delivery. 🐾💚
My dog had always been finicky about her kibble food. We tried a number of different brands but she never seemed excited - sometimes she wouldn't eat all day. We tried FreshPet and she gobbled it up! Every time we feed her, she cleans her bowl right away. I'm honestly shocked at the difference.
By Jim
Response from Freshpet· Jan 18, 2026
Hi Jim, your review made our whole team smile! We're so happy your dog is loving Freshpet and that we’ve earned your trust. Thanks for sharing the love. 🐶💚
Fresh pet is one of the best services that I have found at this point. The product is usually still mostly frozen and in my case is delivered within two days. My dog likes the product and eats her meals usually immediately after having it sit down on the floor. Our plans are to continue using fresh pet for the foreseeable future.
By Steve H.
Response from Freshpet· Jan 18, 2026
Hi Steve, thank you so much for the paws-itively amazing review! We're over the moon knowing your dog loves her Freshpet meals and that it's made mealtime easier for your whole family. We’re proud to be part of her healthy routine; belly rubs all around!🐾
We have 2 dogs that love this food! It has helped with their weight and energy levels. Shipments are easy and we can reschedule or pause if we are out of town.
By Dawn Ann P.
Response from Freshpet· Jan 18, 2026
Hi Dawn, from one pet parent to another, thank you! We know how important it is to feed your pups something fresh and healthy. We’re honored to be part of your story and truly appreciate you leaving this review. We love keeping tails wagging with reliable delivery. 🐾💚
I was optimistic about switching my dog's food to Pet Fresh, but I am 110% glad I did. My dogs get extremely excited at mealtime. I have also noticed that my dogs' coats are shinier and softer. I tried The Farmer's dog, but did not enjoy the packaging it came in, Pet fresh is better packaged, and I like that I don't have to remember to thaw it out. I highly recommend pet Fresh.
By Teresa
Response from Freshpet· Jan 17, 2026
Hi Teresa, we're so glad your dogs are thriving on Freshpet, and we thank you for sharing your experience! Knowing it's making a difference for them makes our tails wag. Thanks for trusting us with your pups’ nutrition. 🐶💚
The food consistently demonstrates exceptional quality. The dry ice in the shipment could remain effective even if exposed to the outside temperature for an additional day, despite the temperature being in the nineties in Kansas City! It always arrives frozen! My dog clearly adores it. He becomes very excited when the box arrives or when I retrieve it from the refrigerator for him. He seems much happier! This company excels in communication, delivery, and the overall quality of its products!
By Shane
Response from Freshpet· Jan 17, 2026
Hi Shane, your review made our whole pack smile! Our mission is to make mealtime simple and healthy for the dog you love, so we’re thrilled he is enjoying it. Thanks for letting us be part of your family's routine; we're here for the cuddles, the zoomies, and all the healthy meals to come! 🐶💚
