Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 905 reviews with 5 stars · Clear filters
Easy to order and make changes of deliveries. My dog is enjoying the food very much. He likes the variety. I would recommend if you want good food for your pup!!
By Cindy
Response from Freshpet· Sep 28, 2026
Hi Cindy, we're happy your pup enjoys their Freshpet meals and that scheduling was a breeze. Thanks for the recommendation and for being part of our pack! 🐾💚
I need bigger bags. 1 bag maybe last 7 days. So I run out of food even before the next shipment is shipped. My doggie loves the food though.
By Dawn M.
Response from Freshpet· Sep 28, 2026
Hi Dawn, we're so happy to hear that your pup enjoys our recipes! We’d love to help update your menu. A member of our team will be reaching out shortly to assist you and provide additional support. Please keep an eye on your inbox and spam folder for an email from them. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out. Have a pawsome day 🐾💚
What a relief! Kona is finally eating all her dinner. She loves Freshpet and I like the variety so I'm not feeding her the same thing every day. Good job!
By Eileen
Response from Freshpet· Sep 28, 2026
Hi Eileen, thanks for the 5 stars! Hearing that Kona is loving our recipes makes us so happy. That’s the kind of feedback that makes our tails wag nonstop. 🐶💚
I notices my dog doesnt shedd so much fur anymore
By Brenda
Response from Freshpet· Sep 25, 2026
Hi Brenda, we’re so happy to hear you’ve noticed health improvements with our recipes. Thank you for the 5-stars.
Doug loves his freshet! i love that they send a reminder when I have an order coming and ship fast, I also love that I can change the date of order if I dont need food right away. I am very much enjoying this service and my dog is getting healthy food!!
By Michele
Response from Freshpet· Sep 25, 2026
Hi Michele, we're so happy Doug is loving Freshpet. On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for the 5 stars. 🐾💚
Eddie is loving this food! He was starting to be a picky eater. Right now I am Doing half Fresh Pet and he is so happy
By Anthony F.
Response from Freshpet· Sep 25, 2026
Hi Anthony, we’re so happy Eddie approved of our recipes. Thanks for the 5 stars and for choosing Freshpet. 💚
My Sylvie LOVES the Freshpet fresh food! I use it as a topper for her air dried dog food. It smells absolutely delicious when I open the bag each feeding! She gobbles it right down. Never any tummy upset & her poops are good. So far, the company has been easy to work with. My initial shipment took longer to deliver than quoted which worried me in regard to spoilage. It was barely cool to the touch upon receiving & opening the box. I'm hoping it will arrive promptly next shipment.
By GL from Arvada C.
Response from Freshpet· Sep 24, 2026
Hi there, we're so glad Sylvie is loving Freshpet. Please know we truly value the feedback of our pet parents and appreciate you taking the time to share your feedback. We'd like to further look into this and to do so, we've requested a bit more information. Please reply at your earliest convenience. We hope to hear from you soon. -Ashley
My dog Teddy LOVES your food! I used to get Ollie's and he wouldn't eat it until he realized he wasn't getting anything else, but the minute I put Freshpet in his bowl, he scarfs it up.
By Sharon O.
Response from Freshpet· Sep 24, 2026
Hi Sharon, we’re so happy Teddy approved of our recipes. Thanks for the 5 stars. 💚🐾
