Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 905 reviews with 5 stars · Clear filters
The food is good and healthy for my babe. I don’t want nothing out a can or bags!
By Betty
Response from Freshpet· Jan 22, 2026
Hi Betty, thanks for the glowing review, we’re honored to earn your 5 stars. 💚
I like the emails to be able to change up the food before delivery. My dog loves the food and now will not eat anything else.
By Rhonda
Response from Freshpet· Jan 22, 2026
Hi Rhonda, we're thrilled to hear that your pup loves their Freshpet meals! Thanks for the 5-star review. 💚
My doggies just love the food, all the varieties. They love the commercials and definitely know what FP is! We also use the tidbits for training and to keep them happy while we finish our meals!
By Bennie
Response from Freshpet· Jan 22, 2026
Hi Bennie, we're over the moon knowing your dogs love their Freshpet meals and that it's made mealtime easier for your whole family. We’re proud to be part of their routine. Belly rubs all around! 🐾💚
I really enjoy getting our dog food from here. Our Dogs seem to love it very much. Thank you
By Pamela
Response from Freshpet· Jan 22, 2026
Hi Pamela, we’re so glad your pups love our recipes and that we could deliver a 5-star, tail-wagging experience 💚
I rescued an 11 year old beagle/doxie mix who had thyroid issues. In regulating the dosage she had a stroke when her blood pressure increased. I put her on Freshpet after the incident and she has come back healthy and full of energy. The service I receive is great, once a month my order comes so I never have to worry about having food. I also use the food as a topper for one of my other older dogs. Great food!
By David
Response from Freshpet· Jan 22, 2026
Hi David, we’re glad to hear this and appreciate having you as part of our Freshpet family. Thank you for your positive feedback! 💚
My dog Nala loves the food that is keeping her full of energy and healthy. Working with Fresh Pet has been a breeze and they have been very responsive to modifying the schedule. The food comes on time and the communication about the delivery is great.
By Steven V.
Response from Freshpet· Jan 22, 2026
Hi Steven, we're so glad Nala is thriving on Freshpet and that you're having a great experience! We love keeping tails wagging with reliable delivery. 🐾💚
My baby loves your food thank you for making it so easy
By Leslee C.
Response from Freshpet· Jan 22, 2026
Hi Leslee, we’re glad your pup loves our recipes and that we could deliver a 5-star, tail-wagging experience. 💚
After making my pups food for years as a result of not finding a healthy, easy and consistently delicious alternative - We have found it! Freshpet has everything that I would use in my homemade recipe, plus other vitamins and nutrients that I was not able to add. It's easy with the subscription and IF for any reason, I do run out, I can get the SAME quality food at the store. Win-Win. I do wish they offered discounts for those of us that are local and could pick up at the distribution center, but it's still 100% worth it for our pup AND for us! Thank you Freshpet.
By Lynn
Response from Freshpet· Jan 22, 2026
Hi Lynn, from one pet parent to another, thank you! We know how important it is to feed your pups something fresh and healthy. We’re honored to be part of your story and truly appreciate you leaving this review. 💚
