Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 4 stars · Clear filters
She’s not crazy about the beef. But loves the chicken and the chicken and turkey
By John R.
Response from Freshpet· Aug 25, 2026
Hi John, we're happy to hear that your pup loves our chicken recipes. Thanks for being part of the Freshpet pack! 💚
For the first time in five years he gets excited at meal time. I bought him a slo-mo food bowl to stop him from gulping it down
By Kenneth
Response from Freshpet· Aug 22, 2026
Hi Kenneth, we appreciate you sharing this! Hearing that your pup approved of our recipes makes us so happy. Reviews like yours make our day pawsome. 🐾💚
Too much food in one order
By Jane
Response from Freshpet· Aug 25, 2026
Hi Jane, thank you for sharing your feedback. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance. -Nicole
He really likes the food but it seems to make him very thirsty
By Julie H.
Response from Freshpet· Aug 28, 2026
Hi Julie, thank you for sharing your feedback with us and that your pup enjoys our recipes. Most dogs are able to meet their hydration requirements from Freshpet alone, so we're sorry to hear that it seems to be making him more thirsty. We recommend consulting your veterinarian, as they'd know your pup's health history best. Please feel free to let us know if you need any additional assistance. We're here to help.
He likes the food for now. In a few weeks he'll refuse it and want something else. Aaannd then we start back up. He's been this way for 16 years. Just wants occasional variety. 🙄🥰🤣
By LeeAnne Armstrong B.
Response from Freshpet· Aug 18, 2026
Hi Leeanne, we're so happy your pup is loving Freshpet. Give your pup an extra belly rub from all of us. 💚🐾
I love the convenience and easiness to deliver the food, however, I have to delete the recipes that comes in big pieces as I have to spend time cutting it up! The recipes with the small bites are great and they like most of it.
By Rindy M.
Response from Freshpet· Aug 13, 2026
Hi Rindy, we're so happy to hear that your pups are enjoying our recipes! We’d love to help with editing your menu. Please know a member of our team will be reaching out soon to help with your next menu selection. Thanks for being part of the Freshpet family.🐾💚
He eats it with no hesitation.
By Kerry R.
Response from Freshpet· Aug 5, 2026
Hi kerry, we're so happy your pup is loving Freshpet. Big thanks from our pack to yours! 💚🐶
Josie is enjoying her Freshpet shredded chicken. She's not really fond of the chicken, beef and lamb mix. Overall, she is doing well with the food but would rather eat whatever we're eating. Typical spoiled pet.
By Laura M.
Response from Freshpet· Jul 30, 2026
Hi Laura, thanks for taking the time to leave a review! Hearing that Josie is enjoying our Shredded Chicken recipe makes us so happy. Your feedback is the best kind of treat. 🐾💚
