Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 905 reviews with 5 stars · Clear filters
Very quick delivery of food we had been buying in the supermarket. This makes it so much more convenient and there are more selections of flavors. My pet loves it!
By customer
Response from Freshpet· Jul 8, 2026
Hi there, we're so happy your pup is loving Freshpet. On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for the 5 stars. 💚🐾
Very quick delivery of high quality food! Pup loves it!
By Jeff A.
Response from Freshpet· Jul 8, 2026
Hi Jeff, we're so happy your pup enjoys Freshpet. We love keeping tails wagging with reliable delivery. Thanks for being part of the Freshpet pack! 🐾💚
Home delivery is great. Make the delivery to your schedule. The food is cold, some frozen. Bean had been on Fresh Pet since we've owned her just for her dinner. 9 months ago we rescued her, she has made our lives wonderful. Having Fresh Pet makes both our lives better!
By Patricia
Response from Freshpet· Jul 8, 2026
Hi Patricia, thanks so much for the 5-stars. Our mission is to make mealtime simple, healthy, and delicious for the dog you love, so we’re thrilled to hear Bean is enjoying our recipes and that your delivery experience went smoothly. Sending lots of tail wags your way! 💚🐾
Easy ordering and scheduled repeat delivery.
By Cassandra S.
Response from Freshpet· Jul 7, 2026
Hi Cassandra, we’re so glad setting up delivery and scheduling was smooth and stress-free. Your 5 stars have our tails wagging. 🐶💚
Our new little rescue guy”Kingston Mcfloof” loves his fresh pet food. It is so easy to scoop out not all mushed together. He cleans his dish every meal. With our other dog Sierra was on Farmers which was also wonderful but we had to cut it up and it was mushy and messy. She has passed now. We are very happy with Fresh Pet
By Eileen J.
Response from Freshpet· Jul 7, 2026
Hi Eileen, we're so happy Kingston Mcfloof is loving Freshpet and that we’ve earned your trust. Reviews like yours make our day extra pawsome. Thanks for the 5 stars. 🐾💚
They are willing to listen to your concerns and solve the issue. I don't see any big difference.
By Marleen
Response from Freshpet· Jul 7, 2026
Hi Marleen, we’re so grateful for your feedback! It means more than you know. Thank you for sharing your experience. 🐾💚
Belle has been struggling with being finicky. We have tried quite a few products. I was cooking for her! She would eat that! She would eat the grocery store Freshpet sometimes. She has not turned her nose up once to this home delivered Freshpet. Please send discounts. lol. !
By TJ
Response from Freshpet· Jul 3, 2026
Hi TJ, hearing that Freshpet has become a favorite for Belle truly warms our hearts! While we don't currently offer coupons or discounts through our subscription program, our members do enjoy exclusive perks along the way. From time to time, we also share special offers during promotions and seasonal events, so be sure to sign up for our newsletter at Freshpet.com to stay up to date on future deals, giveaways, and the latest Freshpet news. We truly appreciate you being part of the Freshpet family and sharing your experience with us. Thanks again, and give Belle some extra love from all of us! 🐾💚
Choosing a diet / recipe was very simplistic and delivery was always on time. Not to mention both of my dogs can't wait until meal time!
By Thomas W.
Response from Freshpet· Jul 2, 2026
Hi Thomas, thank you for the 5 stars! Hearing that choosing the right recipe was a breeze and your delivery arrived right when expected makes us so happy. We’re thrilled our recipes were a hit with your pups. 🐶💚
