Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 4 stars · Clear filters
Maisie's first batch of food was delivered timely and she loves it.
By Diane
Response from Freshpet· Oct 7, 2026
Hi Diane, we're so happy Maisie enjoys our recipes. We love keeping tails wagging with reliable delivery.🐾💚
It is great, my dog enjoys it and eats it up quickly.
By Lona
Response from Freshpet· Oct 6, 2026
Hi Lona, we're so happy your pup enjoys our recipes. Thank you for choosing Freshpet.
I love it and switched to another food and came back. My girls only like a couple of the recipes but the shredded seems to be their favorite wish you had a couple new recipes to try??
By Norma L.
Response from Freshpet· Oct 5, 2026
Hi Norma, we're so happy to hear that your pups enjoy our recipes! We’d love to help update your menu. A member of our team will be reaching out shortly to assist you and provide additional support. Please keep an eye on your inbox and spam folder for an email from them. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out. Have a pawsome day 🐾💚
Yoda is enjoying the food. I love the refrigerated dog food. Packets are good for a week once opened. Zip closure keeps it fresh.
By Glen G.
Response from Freshpet· Oct 5, 2026
Hi Glen, we love hearing that Yoda is enjoying our recipes. Thanks for trusting us with your pup's nutrition. 💚🐾
Switched from Farmers dog to Fresh Pet. It is much easier to manage and costs less. Dog likes all the food but chicken recipe is her favorite.
By Hazel B.
Response from Freshpet· Oct 5, 2026
Hi Hazel, hearing that your pup loves our recipes and that it’s made mealtime easier for you both makes us so happy. Thank you for choosing Freshpet. 💚
Lucy absolutely loves the grilled chicken bites, likes some of the beef or chicken recipes although sometimes gets a little fussy.
By Patricia D.
Response from Freshpet· Oct 1, 2026
Hi Patricia, we're so happy Lucy is loving Freshpet. Give your pup an extra belly rub from all of us. 💚🐾
The freshPet Was delivered on time. Gracie hasn't tried it yet. We are picking her up to bring her home on the 10th o October!
By Lawrence
Response from Freshpet· Sep 30, 2026
Hi Lawrence, your feedback is the best kind of treat! We’re so glad your delivery arrived right on time. Hearing it showed up safely made our day pawsome. 🐾💚
Sadie has always loved fresh pet. She eats better than with kibnle and is more energetic and happy.
By Theresa Mora R.
Response from Freshpet· Sep 28, 2026
Hi Theresa, we're thrilled to hear that Sadie is doing well and feeling her best! Positive changes like increased energy are the kind of updates we love. You’ve got our whole pack smiling. 🐾💚
