Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 905 reviews with 5 stars · Clear filters
Fast shipping and easy to order
By Tangie Y.
Response from Freshpet· Aug 14, 2026
Hi Tangie, we appreciate the pawsitive feedback. On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for the 5 stars.
Variety has helped my dog eat better
By customer
Response from Freshpet· Aug 14, 2026
Hi there, we’re so happy our recipes hit the spot. Thank you for the 5 stars and for choosing Freshpet. 💚
My dog loves Freshpet! He has more energy, loves meal time, and is truly acting different after starting his routine with Freshpet! Amazing!
By Sam T.
Response from Freshpet· Aug 13, 2026
Hi Sam, we're so happy your dog is loving Freshpet. If your pup had thumbs, they’d be giving us 5 stars too. Thanks for making us part of your pup’s favorite routine! 💚🐾
All you have to do is put his food out and he'll come from the rear bedroom to the food and just eat it. Henry is doing well with his food and since I got him from a handlers home where she told me he was difficult to get to eat. I think the quality of the food helped an older dog 7 or 8 to adjust so quickly to his new home.
By Rumple S.
Response from Freshpet· Aug 13, 2026
Hi there, thank you for sharing this with us! Getting a picky pup’s stamp of approval is no small feat. We’re thrilled our recipes were a hit. Give Henry an extra belly rub from all of us. 🐾💚
Enjoying the fresh quality and ingredients. The protein levels are higher than I see in most fresh dog foods and my dogs love it.
By Sandy C.
Response from Freshpet· Aug 13, 2026
Hi Sandy, thanks for the 5 stars. Our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled they’re enjoying it. Sending tail wags your way! 💚
Jasper loves Freshpet! We tried others, but this is the one he devours! He’s a picky eater so we are thrilled to find something he loves that is healthy for him! He’s 14 years old but still runs like a puppy for short bursts! He recently had 5 teeth pulled after cracking one on a bone that became infected. When he came home, the only thing he would eat is his Freshpet!
By Cathy
Response from Freshpet· Aug 12, 2026
Hi Cathy, we're so happy Jasper is loving Freshpet. Hearing that a picky eater is enjoying our recipes makes us so happy. We're here for the zoomies and all the healthy meals to come! Thanks for the 5-stars. 🐶💚
I was buying my fresh pet from Walmart until Walmart quit carrying it so I was very excited when I found your website to where I could have the food just shipped to my house! My dog Winnie has been on fresh pet for years and she is doing absolutely wonderful! I noticed that her stool frequency is lower and her stool solidity is higher. Thank you for being available!
By Dianne K.
Response from Freshpet· Aug 12, 2026
Hi Dianne, we’re so happy to hear you’ve noticed health improvements with our recipes. Give Winnie an extra belly rub from all of us. Thanks for the 5 stars. 💚🐾
Easy to use and Pookie likes it except for the vegetables
By customer
Response from Freshpet· Aug 11, 2026
Hi there, we're so happy Pookie is loving Freshpet. Thanks for the 5-stars. 💚🐾
