Works for what it’s worth but stay away…
Works for what it’s worth but stay away unless you need it
By Klint A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
197 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
100% Free Federal Tax Filing. Do it right. Do it free. E-file your tax return directly to the IRS. Prepare federal and state income taxes online.
FreeTaxUSA (freetaxusa.com) has 197 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
197 approved reviews, newest moderated first
Works for what it’s worth but stay away unless you need it
By Klint A.
Excellent services provided. Recommended as a legitimate tax business.
By Greg L.
As I try to sign in to finish my taxes on the evening of tax day, their site says it is down for scheduled maintenance and upgrades??!! It's like someone's idea of a sick joke. Now I have to start all over with different software that doesn't fail me on tax day. Thanks freetaxusa for failing your customers on the most critical day that they need you the most. If I could rate zero stars I would.
By Luke
One of the few providers who tells you the fees upfront. I used Taxact for several years and this year they will not let you add simple interest without upgrading.. state and federal there was like $70. Here federal tax return was free with state only being $13. It was easy and not confusing. I highly recommend it.
By ks
I've been using this for my tax refund a few years now and only this time it has been a hassle. When you get way to the end, after submitting bank info to pay ....it shows yellow flags to go review info that you already put in like 3 times, then when you click to review it, it takes you ALL the way to the beginning and you have to click to all these same pages again just to get back to the end. I don't think I'll be using it again next year.
By Angel