FREESKY eBikeReviews of freeskycycle.com

I had lost the Bluetooth speaker remote for my Freesky Cheetah and contacted the company for a replacement. Horlan hooked me up and I got the part five months later but it was 100% worth it since Horlon helped me figure out how to connect the remote with ease when I got it. The part is good quality just like the original one.

the bike itself seems to be just what i wanted and the price was fair. i had one problem and that was with the charger not working. in the beginning i fealt like i had to jump thru hoops to get some service, but in the end they send me a new charger and all is good

Freesky Euro was received with in five days of order. Bike went together ease. I live in an area with a lot of steep hills and the bike has know issues going up the hills.

Im more happy with my Nevu than the Ranger as it doesn't need 2 wheel drive.The customer service at Freesky is amazing! Overnight response you can count on and also very helpful

I had a great experience with the customer service team. They were friendly, professional, and very helpful throughout the process. When I needed a replacement part for my e-bike, they responded quickly and made sure I received the correct part. The whole process was smooth and hassle-free, and I really appreciated their excellent communication and support. Thanks Horlan from customer service for the help

Updated Review 8/20/2026: ---------------------------------- I'm bumping up my rating to a 4 to show that good faith progress is being made. They have agreed to sell (near cost) and ship us downgraded components to get our bikes to a Class 3 rating. Unfortunately, these parts must ship from China and take 30-40 days. Its not ideal, but better than nothing and shows they are willing to compromise. I'm committed to keep this review updated with updates by date, and increase or decrease the rating as appropriate. Once I have confirmation that the parts are ready, shipped and I can track them, I will update this again. Then once received, installed and confirmed that the parts work as advertised, I will update again. I'm committed to being fair and honest. But I strongly encourage everyone to be informed about your state and local jurisdiction ebike laws. They are changing rapidly. Original review 8/17/2026: --------------------------------- Beware of State ebike classification laws!!!! I live in Washington State and the newly passed ebike law (SB 6110) now classifies several Freesky and other "ebikes" being sold as electric motorcycles. The Alaska Pro doesn't even qualify as a Class 1, 2 or 3 bike in any state I'm aware of that uses the 3 classification system. Why am I rating Freesky with one star? Because they have been very lax in addressing this with myself and are NOT changing their website, advertising and Amazon listings to clearly state that these higher powered emotos are classified as electric motorcycles in almost every state. They also have failed to update their website to warn buyers and educate them on the rapid changing ebike laws across the US. I'm not talking about an informational blog post but a warning on each page where they sell a "motorcycle" vs. an "ebike". They also need to add an "Electric Motorcycle" classification or if it qualifies, add a Class 1, 2 or 3 identifier with each bike to clearly inform prospective purchasers. If you buy an Alaska pro today and live in Washington for example, you cannot ride it on any street or shared use trail legally unless you license it as a motorcycle, get the endorsement, a license plate with tabs, pass a the motorcycle test, wear a helmet, and get motorcycle insurance. No joke, research it yourself! So if you buy one of these or any of their "ebikes" that have a motor of 1000w + or if the bike is capable of going over 28 mph, its a motorcycle. I will state that the Alaska Pro itself "was" great fun to ride but now it sits in my garage until we can get Freesky to help in an expeditious and fair manner to downgrade and retrofit our bikes. They stated that our bikes are out of warranty and we would need to pay to downgrade. FINE! Help us source the parts right away and please do it at cost, not at a profit. They wanted $500 each for to downgrade. I don't consider that fair. We aren't trying to get them to give us parts to "upgrade" we are looking for fair treatment to "downgrade" our bikes! The first recommendation was to try and get us to simply place a Class 1/2/3 sticker on the motor and call it good. What!?!? That is illegal in Washington. I warned Freesky that I would post this and update this review once they have addressed my issue as well as do the right thing and educate you other Amazon buyers. I have purchased 5 Freesky bikes and I'm done unless this gets resolved in a satisfactory manner.

Holiday was a great help in resolving my issues. I am happy with my Freesky Swift Horse pro. Thank you

nephew loves bike and it handles well seems to be built strong also Hugh was very help full in fixing bike would like to have a bike but cannot afford at this time