Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
702 reviews
FREESKY eBikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
FREESKY eBike (freeskycycle.com) has 702 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 661 reviews with 5 stars · Clear filters
Love the Swift Horse bikes!
By Dana R.
Response from FREESKY eBike· May 14, 2026
Thank you so much! 😄 We’re thrilled to hear you love the Swift Horse bikes! They’re built for power, comfort, and fun, and it’s great to know you’re enjoying the ride. Happy riding and thank you for choosing Freesky! 🚴♂️⚡ — Freesky Team
Mona responded to my question promptly, regarding my control screen. Also my purchase of the Freesky Wild Cat Pro has been a great experience. Bike performs wonderfully including lots of power & a very smooth ride.
By Ed
Response from FREESKY eBike· May 14, 2026
Thank you for your great feedback! We’re glad to hear Mona was able to assist you quickly with your control screen question, and it’s wonderful to know your Wild Cat Pro has been such a great experience so far. The power and smooth ride are exactly what we aim to deliver, and we’re thrilled you’re enjoying it. Happy riding! 🚴♂️⚡ — Freesky Team
Hi, I have had various products from freesky, fenders,rack,mirrors, all excellent parts and fitting was really easy. In my experience their after sales service is second to none, Jensen, has gone above and beyond helping me with queries and information I needed, always replied within 24 hours , clear and easy to understand information, the amount of times I have asked questions and advise!, you would have thought, would have been overwhelming ,NO, Jensen, is always helpful, polite and respectful, and knowledge wise, I have not had a questions unanswered . Brilliant customer service, and amazing products, kind regards Dennis Bourne.
By MR DENNIS B.
Response from FREESKY eBike· May 14, 2026
Thank you so much for your incredible feedback, Dennis! We’re truly grateful for your continued support and very happy to hear that both our products and after-sales service have met your expectations. It’s especially wonderful to know that Jensen has been able to assist you with every question and provide clear, helpful support throughout your experience. Your kind words mean a lot to our entire team, and we’re thrilled that you’ve found the accessories easy to fit and enjoyable to use. Thank you again for your trust in Freesky, and we wish you many more great rides ahead! 🚴♂️ — Freesky Team
This bicycle is very strong and built well. Kenny was very helpful when we had any issues with getting a handlebar adaptor and brake pads. He was quick to reply and was able to resolve our concerns quickly. We will need to purchase another battery because this one lasts 4-4 hours only but it gets the job done.
By M S.
Response from FREESKY eBike· May 12, 2026
Thank you for your feedback! We’re glad to hear you’re happy with the build quality of the bike and that Kenny was able to assist you quickly with the handlebar adapter and brake pads. We also appreciate your note regarding the battery usage. Riding conditions, terrain, assist level, rider weight, and speed can all affect battery duration, but we’re happy to hear it’s still getting the job done for your needs. If you ever need anything else, feel free to reach out anytime. 🚴♂️ — Freesky Team
Recently my Wife’s Freestyle Wildcat was exhibiting what was perceived to be an error on her control screen. Very good communication between Mona quickly resolved this to be a normal functioning indicator. She is very pleased with her E-Bike and I am confident in the product produced and follow-up help.
By Bob
Response from FREESKY eBike· May 12, 2026
Thank you for sharing your experience! We’re glad Mona was able to quickly help clarify the display indicator and provide the support you needed. It’s wonderful to hear that your wife is enjoying her Wildcat and that our follow-up service has given you confidence in both the bike and our team. We truly appreciate your support and wish you both many enjoyable rides ahead! 🚴♂️🚴♀️ — Freesky Team
Thank you to Daisy for the wonderfull after sale service I received for the Freesky Ebike. She send me 2 new Kenda tires to replace the original ones of another brand that were on the bike but that were not satisfactory and she also accepted to reimburse the installation of the new tires by my local bike shop.
By Luc D.
Response from FREESKY eBike· May 11, 2026
Thank you so much for your feedback! We’re very glad to hear that Daisy was able to provide the after-sales support you needed and help resolve the tire issue quickly and fairly. Customer satisfaction is extremely important to us, and we’re happy we could make things right for you. We truly appreciate your support and hope you continue enjoying your Freesky eBike! 🚴♂️ — Freesky Team
We received our free sky Warrior M-530 Ebikes on time and assembled them immediately. The bikes are exactly how advertised. The quality of the bikes is extremely good. They are our first Ebikes and took a bit of practice to get used to the gears and the pedal assist. However since then we have had a great time on them. The battery life is exceptional and when you require a bit of assistance on steep hills we switched to front and rear motors. I could not believe the power in 2 wheel drive, I just couldn’t stop laughing at how easy we climbed the Tumble. Just Google the Tumble to see how tough that hill is. I’m 18 stone in weight and 6ft2 inches tall. There was no issue reaching the top. Only one issue we free wheeled down so fast that we put a lot of heat into the brake pads and calipers but that was to be expected. I love the bike and can’t wait to get out on it again. Thanks freesky. Neil
By Mr and Mrs . H.
Response from FREESKY eBike· May 11, 2026
Thank you so much for sharing your experience, Neil! We’re thrilled to hear that you and your partner are enjoying your Warrior M-530 bikes and that they lived up to your expectations right from assembly to real-world riding. It’s especially great to hear how well the bikes handled climbs like The Tumble — that’s exactly the kind of performance the dual motor system was built for! We also appreciate your note regarding the brakes on long descents. With steep downhill riding and higher speeds, extra heat buildup can definitely happen, so your feedback is very valuable. Wishing you many more fun and memorable rides ahead — and plenty more laughs on those climbs! 🚴♂️⛰️ — Freesky Team
Good service. Fast response. Fair compensation. Overall very happy with Kenny at Eurostar customer service and support
By Louise T.
Response from FREESKY eBike· May 11, 2026
Thank you for your feedback! We’re glad to hear you had a positive experience with our customer service and support. Kenny will be happy to know his fast responses and assistance made a difference. We truly appreciate your support and hope you continue enjoying your Eurostar! 🚴♂️ — Freesky Team
