Freedom ForeverReviews of freedomforever.com

Very bad services Communication is completely bad

Super helpful over the phone when I called.

This is the worst company. We’ve never had any support, the solar panels don’t perform as promised and a small piece of trim fell off one panel and they said I would have to submit it to my homeowners insurance even though it just needs to be clipped back on. It’s a defect in the trim. Sooooo my husband will be climbing up on the roof to fix their faulty product. Do not do business with this company.

The job got done without me stressing on materials or workers. However, we have not gotten to see the benefits yet of the system. Communi action about next steps has been very vague. An email I can't see any progress on sent on Sundays, my day off, tells me nothing about what is being worked on to make a long delay. I thought I was waiting for the utility company to place meter, called them after weeks of sticker saying ready for meeter to find out Freedom Forever had not done their last step. They provided the labels and instructions to install. I talked with Freedom Forever with an hour wait time, and was told FF tech scheduled to come 4 hours one way to install lables. I get request to review the notice of the reply i emailed with the same question a week after my phone. I found request to review before I found the answer that it was scheduled 2 weeks out, as the phone answer had given. I loved the email responce, but it should have been sent to me instead of me having to ask for the information. The details should have been generated to the portal to tell me. I should not get weekly portal update to tell me no new information, there should br details telling what has been done. Because the portal does not give details of when the next event is scheduled, just more vague notice of progress, never explained what has been done behind the scene. So I can not evaluate the system, because it is not working, yet. Your customer service however is very difficult to find user friendly.

I am still waiting to hear when this will be finished. It has been eight months. Please let me know as soon as possible when I will be off the grid.

Merrelyn was fantastic and helped me with what I needed rather quickly

Very helpful and quick.

Called about my battery not charging and was on hold for over an hour, then I was tole that Omnidian is actually handling support on my system. Wish someone would had let me know that Freedom Forever wasn’t supporting my system that they installed.