Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
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342 reviews
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Freedom Forever (freedomforever.com) has 342 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
342 approved reviews, newest moderated first
I had trouble getting my payoff statement resent to me, after I accidentally deleted it from my email. I sent a email and was told to wait 3-5 days for another one. I waited 10 days, no response. I waited an hour on hold (no exaggeration) and I finally got a representative (Danelle) who got it resent to me within the hour. The automated phone system sucks, but once you get to real people it’s great.
By Kimberly R.
My original salesman, Anderson, promised me a $500 rebate for my last FPL bills due but they never delivered on that promise. It has been a nightmare going back and forth between Freedom Forever and the billing company Good leap. I’m also paying way more that I was told I would be paying. And now I'm going to have to deal with this nightmare for the next 20 years!
By Marty
This company is horrible. I did all the leg work and secured the warranty replacement. Sending me a how did I do that has the info I provided is ridiculous. To top it off the appointment was canceled and no reason provided. I called and heard the bankruptcy message! I’ve contacted the BBB and the state attorney. I’m strongly considering a personal attorney. How’s that for your review?!
By Julie B.
Merrelyn was very helpful, provided what I asked for. Not her fault, but it should not take over an hour to be able to speak to a Company representative.
By JoAnn M.
Service person arrived on time. Did their job and discussed the work and status with us. Very pleasant person..
By Lois J.
The call wait time was over thirty minutes but once I did get online with a rep, they were helpful and concerned to help resolve the issues that I was experiencing.
By Derek W.
She was very nice and very helpful….she even waited on the line with me to make sure I received the link.
By Misty A.
Initiated transfer of warranty to my name as new owner of home 2/16/26. Told 30day process. Danielle said all was good, just waiting on Docusign doc to be mailed to me. Turns out nothing was correct. Here I am still TWO months later and still can’t get FANCY the supervisor to review ANOTHER doc asked for and sent a week ago. I’ve consulted with my attorney Kristy Hernandez in FAIR OAKS CA on this issue. She’ll be reaching out with a letter. Unfortunately, your reviews are accurate.
By Cindy W.
