I have tried to order twice
I have tried to order twice. Both times order canceled after payment processed. Had to call repeatedly to get refund first time. Second time same issue. NEVER AGAIN!
By David F.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
121 reviews
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Frank's Sport Shop is located at the Bronx NY – Franks is a New York Icon since 1922. We offer a wide selection of quality work wear, work uniforms, work pants, work jeans, casual jean, outerwear, footwear, team uniforms, outdoor gear, army & navy goods, from Carhartt, Dickies, Levi’s, Wrangler, Big Bill, Champion, Columbia Sportswear, Alpha Industries, Schott, Red Wing, Thorogood, New Balance, Under Armour, and many more! Great Products, Awesome Prices, Excellent Service!
Frank's Sports Shop (frankssports.com) has 121 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
121 approved reviews, newest moderated first
I have tried to order twice. Both times order canceled after payment processed. Had to call repeatedly to get refund first time. Second time same issue. NEVER AGAIN!
By David F.
The Worst experience I've had on the shop app! AVOID! READ REVIEWS FIRST! *Bought & payed for a top for my son’s birthday. *Date for delivery came & gone & NO sign of the top! so i got in touch with Frank only to be told “they had missed the order somehow & they will send one out to me before my sons birthday date as more were due in?! * 2nd promised date arrived & once again NO top NO communication! *Asked for a full refund (you guessed it) “waiting on reply” informed my bank of fraudulent behaviour from this “shop”! It is not worth the risk! AVOID
By Chris M.
you always seem to have whatever i wanted in stock in my size. prompt shipping
By howard G.
Fast delivery, friendly service and the item was just what I was looking for. Thanks
By James B.
I selected and order a pair of baseball pants. Your business sent me the wrong pair of pants. I called Frank, left a message,your business did not return a call. It is very difficult to reached customer service. I want to return this item so you can give me the pants that I selected. How can you correct this mistake?
By Larry
I was shipped the wrong item, and I received fantastic customer service. Frank’s sells quality items, and because of their exceptional customer service I will make them my go to shop.
By Allen
This was the first time using this company. I made the order but it wasn’t in stock. My husband spoke with the owner directly and he was extremely helpful, offering suggestions and alternatives. Really couldn’t have been more helpful. We’ll definitely be buying from this company again.
By ABD
Every thing ordered was perfect. Thank you Frank’s
By Mona