Slow to receive a refund
I accidentally ordered a second time in the same order, it was not easy finding customer service to discuss refunding the second payment.
By Laura J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
194 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA (frameusa.com) has 194 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
194 approved reviews, newest moderated first
I accidentally ordered a second time in the same order, it was not easy finding customer service to discuss refunding the second payment.
By Laura J.
Color of wood is different from the 5 other frames I’ve ordered from the same site
By Christopher C.
being able to order a custom-sized frame.
By Ellen
Good quality. Delivered quickly and very well packaged.
By john B.
Basically everything possible went wrong with my order. Frames/covers came scratched and dented. Photo quality was low. Low resolution and colors all screwed up
By Nate W.
Handsome frame. Sturdy.
By Kathleen D.
Beautiful frames. Packaging was perfect.
By customer L.
I had an excellent experience ordering custom frames and mats. The ordering process was straightforward and efficient, with a very good selection of styles to choose from. Not only was the variety impressive, but the costs were highly competitive and reasonable for the quality received. I will be using this Frame USA again for all my future and already have a few projects in mind
By Leonard