Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Multiple purchases in everyone has been helpful and great authentic products!
By Joaquin F.
Response from Fragrance Lord· Jun 10, 2025
Thank you, Joaquin! We truly appreciate your loyalty and are thrilled you're happy with our service and authentic fragrances. If you're looking to discover a new scent, we recommend trying Parfums de Marly Layton or Creed Aventus—both are standout choices that many of our returning customers love. Enjoy!
Wonderful fragrance seller. Wish they had more stock. Friendly, communicative and fast shippers.
By Allyson R.
Response from Fragrance Lord· Jun 10, 2025
Thanks so much, Allyson! We’re glad you loved the experience. We’re always working on expanding our stock to keep your favorites available—can’t wait to serve you again with more amazing scents!
Excellent experience. Product arrived quickly and is authentic.
By Rachael F.
Response from Fragrance Lord· Jun 9, 2025
Thank you, Rachael! We're so glad you had an excellent experience and that your fragrance arrived quickly and authentically. 🌟 We're here anytime you’re ready for your next luxury scent — happy to have you as part of the Fragrance Lord family! 💐
I'm very happy with the product purchased. The delivery time was pretty good, too.
By Adi
Response from Fragrance Lord· Jun 9, 2025
Thanks, Adi! We're thrilled you're happy with your purchase and appreciated the prompt delivery. 🎯 Knowing you’re enjoying a 100% genuine fragrance is exactly what we aim for. Can’t wait to help you pick your next scent!
There customer service is terrible I emailed and message/called them over 20 times to no response because I ordered the wrong item, if you’re ordering from them keep in mind that there customer service is terrible.
By Antino
Response from Fragrance Lord· Jun 9, 2025
Hello Dear Buyer, I’m really sorry to hear about your frustrating experience with our customer service. We truly value every customer and strive to provide timely and helpful support. I apologize for the delay in responding to your messages and any inconvenience this has caused. Please know that your concern is important to us, and we want to make things right. Could you please share your order number or any details so I can personally assist you and ensure your issue is resolved as quickly as possible? Thank you for your patience and understanding. Best regards, FragranceLord, CST.
Packing was nice! Fast shipping. Love my fragrances! Will definitely buy from again!
By JENN M.
Response from Fragrance Lord· Jun 9, 2025
Thanks a ton, Jenn! 💖 We’re thrilled you loved the fast shipping, careful packaging, and of course — your fragrances! We're looking forward to helping you discover even more favorites next time. A+ customers like you make our day!
Really appreciated how everything was packaged and the additional little gifts. Really made it feel special and was a nice touch! Thank you!
By Jaime Camacho M.
Response from Fragrance Lord· Jun 4, 2025
Jaime, thank you so much! We're thrilled to hear you enjoyed the special touches — we believe every fragrance experience should feel like a gift. 🎁✨ If there's ever a scent you're curious about, we’d love to help you find your next favorite. Thanks again for choosing Fragrance Lord — we look forward to making your next order just as special!
Fast shipping and great condition. Just don’t know why I was sent a sample that’s a clone to the fragrance
By Angel S.
Response from Fragrance Lord· Jun 4, 2025
Hi Angel, thank you for your feedback! We're glad to hear your order arrived quickly and in great condition. Regarding the sample — we only send genuine products and occasionally include complimentary extras for discovery purposes, which may be inspired by popular scents. If you'd like clarity on what was sent, our customer service team will reach out shortly to assist you further. We appreciate your support!
