Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Great prices, fast shipping, updates throughout process
By Deanna
Response from Fragrance Lord· Jul 5, 2025
Hi Deanna, Thank you for the kind words! We're so glad you enjoyed the experience—great prices, quick delivery, and staying in the loop are what we aim for every time. Can’t wait to help you find your next favorite fragrance soon!
I had bought many many fragrances and travel size decants from Fragrancelord and they had never let me down. Price nice shipping fast and a wide variety of products to choose from! A+ experience!!
By Pedro V.
Response from Fragrance Lord· Jul 4, 2025
Hi Pedro, We're beyond grateful for your continued support and awesome words! It means so much to hear that you've had consistent A+ experiences with us—from our pricing and speedy shipping to the wide selection of fragrances and travel-size decants. We're here to make your scent journey smooth and exciting every time! If you're ever looking to explore something new, feel free to reach out—we're always happy to help you discover your next favorite. Thank you for being a part of the Fragrance Lord family!
Place an order a week ago only to hear if will not be fulfilled and haven’t received my refund yet 😡
By AKILO C.
Response from Fragrance Lord· Jul 3, 2025
Hi Akilo, We truly apologize for the delay and completely understand your frustration. Unfortunately, the issue stemmed from a carrier-related complication that affected the fulfillment of your order. Our internal team has already processed your refund to avoid any further inconvenience. The refund is currently pending and typically takes 3 to 5 business days to reflect in your account. Please rest assured—your money is on its way, and this was done proactively by our team to prevent any more issues. We appreciate your patience and sincerely apologize again for the trouble caused.
Absolutely LOVE shopping at Fragrance Lord! Lightning fast shipping and great selection of fragrances! My only complaint is I wish you restocked items quicker but I understand that due to the excellent prices you offer it’s hard to keep things in stock. Really amazing experience shopping here, my go to whenever the fragrance I want is in stock here!
By MJ M.
Response from Fragrance Lord· Jul 3, 2025
Thank you so much, MJ! 🙌 We're thrilled to be your go-to spot for fragrance finds and that our fast shipping and pricing stood out. We hear you on the restocks—it’s true, some favorites fly off the shelves fast! We're always working to bring them back ASAP. Keep an eye out, and feel free to sign up for restock alerts on your favorites. Can't wait to have you back! 💥💐
The scent is not strong at all. I will never purchase from this store again. A hundred dollars wasted. Thanks a lot. SMH 🤦🏾♂️
By Tylon G.
Response from Fragrance Lord· Jul 3, 2025
Hi Tylon, We’re truly sorry to hear about your experience and appreciate you sharing your concerns. At FragranceLord.com, we stand behind every product we ship and source all our fragrances directly from the brands or authorized boutiques. Please reach out to our support team at [email protected] so we can assist you further and help make this right. Your satisfaction matters to us.
Reasonably priced, fast shipping, authentic products
By Brandon
Response from Fragrance Lord· Jul 1, 2025
Thanks, Brandon! We’re glad you appreciated the value, speedy delivery, and authenticity—we take pride in all three. If you're thinking about your next scent, check out Mancera Cedrat Boise—fresh, fruity, and a fantastic crowd-pleaser!
My order got hung up at the usps and came late but that wasnt due to anything that Fragrancelord did. They shipped my order out very quickly actually. My order was packaged nicely and I enjoyed the sample as well. I will definitely order from them again.
By Aresha W.
Response from Fragrance Lord· Jul 1, 2025
Thank you so much, Aresha! We're grateful for your understanding and kind words despite the USPS delay. We're thrilled to hear you enjoyed the sample and appreciated the quick shipping and packaging. We look forward to serving you again soon—your loyalty means a lot!
Very pleased with the service provided and now i know i can trust this website. Fair prices.
By NESTOR
Response from Fragrance Lord· Jun 28, 2025
Thank you, Nestor! We're so glad you’re happy with your experience and felt confident shopping with us. Your trust means everything, and we’re here anytime you’re ready for your next fragrance journey!
