Florida Power & Light Company (FPL)Reviews of fpl.com

Spoke with supervisor Suzelly very disrespectful non-compassionate didn’t even take a second to review my account before advising she cannot help needs a new supervisor ASAP. This company is definitely the only option otherwise I would have ran.

Unbelievable, called in about a live wire that burnt out cable lines and also had half of my house without power. Still was out of power for at least 3days. On the first day the technician pulled in driveway, flash their lights and pull right out. Second day no one showed up. Third day and currently still waiting. Mention to the dispatcher that I a newborn in the house and 2 other kids that are 4 & 7. What can Daddy tell his kids when they want their Eggs and milk? Keep in mind it’s spring break…. Kids are out of school (UGH)

Second night in a row of power outage. Insulin has to be kept cold, CPAP has to operate all night for my girl friend. Equipment/transformer needs replacement. Had issues with street light at road entry, took them 6 months to repair. Only after I told them I was going to cut down the street light did they replace it. I’m sure I’ll use the tactic with the transformer

We called in to start a new service. It took more than twenty minutes to get the automated system to transfer us to a human being. The person helped us, but then needed to transfer us to an application specialist. He put us on hold and we were then disconnected. We called back and spent thirty plus minutes wrestling with the automated system to get back to a human being. The second representative was able take care of us. In total, we wrestled with the automated system for more than an hour for a task that took the human representative less than ten minutes to accomplish.

The worst company for customer service, and since it's a monopoly you can't switch to another one; they force you to stay with them.

I continuously get mail from FPLHOME. I am not an FPL customer. I called the toll free number included with the last mailing that it had to get removed from their mailing list. The support rep said she could not remove me from the mailing since I don’t have a plan with them. Ridiculous. I tried to explain to her that they had to have purchased a mailing list and thus they could remove me. She kept saying that it is autogenerated and could not be stopped - as if some unknown entity was generating it! Her recommended solution was to keep tossing them in the trash. Unbelievable!

An $18B Co with the absolute worst support system (web, app or phone) for anything but the simplest request. My local restaurants can handle service requests with more efficiency and customer satisfaction than this organization. Epic fail.

This company is beyond horrible!! Having to pay a 250 as a deposit to have service I can understand but doesn't have to be high, and if you move you have to pay another deposit and can't have your first deposit back or transfer any of the old deposit to the new deposit. There needs to be more electric companies in Florida it's a shame since fpl is the only power company here they can do whatever they want since there the only company around. If you get a chance to a human there which is extremely rare they could careless about anything your saying, ask them a question that they should know the answer to but nope " I don't know the answer to your question" seriously you work there!! They steal as much money from you as they possibly can. This company needs to be ran into the ground. Never have I ever experienced such ignorance with a company as a whole. I hate this company with a passion!!!