Florida Power & Light Company (FPL)Reviews of fpl.com

They are the most incompetent group of morons I have ever dealt with. The people that answer the phone barely speak English and have no knowledge of how electricity works. I’m a licensed electrician and have diagnosed the problem as an issue with power coming from the pole. They sent someone out twice after I screamed and yelled at the person on the phone for them canceling my ticket. Both technicians found that I was right but were unable to fix the problem. Every time I call back to get someone out here they just tell me I’m wrong and cancel my ticket. If this goes unresolved I will lose my appliances and my house could burn down with my dogs in it while I’m at work. These morons are too stupid to understand the seriousness of the issue. I took a day off work one day because they were supposed to come by and nobody ever showed up. This is completely unacceptable

Before moving into my home I set a date for fpl to turn on and get the surge protector for the appliances outside installed. Unfortunately, the first time they said jessica canceled the order when the tech arrived, I said thats funny because im jessica and the only female living at this home and no one ever spoke to me so I rescheduled with the male on the phone and he said hes going to put 2nd attempt. There wasn't even a 1st attempt. So the second tome around never even showed up and put jessica canceled when tech spoke to her. I called to check and see when this protector would be put on because my bill doesnt show it yet. I'm disabled always home and on a fixed income so I need to k ow when chages are made before I can spend anything on anything else and my fpl bill stayed the same. I called again and they said oh it was canceled again. I asked for it to be escalated multiple times and I finally get a call from the "supervisor" saying he'll escalate it and that the techs have already been talked to and they said that you canceled in person so I asked if they have a GPS or camera to show they were here those specific days and the "super visor" said they dont have that. They constantly lie and never solve it. I dont want the additional surge put on the outside anymore im so done. Nothing was resolved.

FPL is a joke largest increase in history and they can't keep power on still. For the 2nd time in a month fpl equipment caused a power outage and with 3 trucks down the road we still dont have power 4 hours later and they say could be another 2 hours. FPL does nothing but rob people supposed to be equipment upgrades and upgrades to technicians isnt that why our electrical bills doubled? Clearly its just extra profit nothing has gotten any better. Your a joke

Most inaccessible company to ever exist. If there was completion, they would go out of business.

Power bills and everyday customer service totally aside for one moment. A category 2 hurricane came through on the 9th. I have been without power since the 9th. I have not seen one single truck roll through. FPL rolled through the Gulf Coast from richest to poorest counties, lying about power to "solve" tickets and cook the books to make it look like they're providing an incredible response. Thousand of people remain without power despite their insistent bragging that they restored power to 95% of homes. My power hasn't been on once since the 9th, yet they keep marking my service tickets solved and power on despite there not being one single truck in sight. I have not received a single email from them relating to restoring my power. I have to keep checking by attempting to sign in every few hours, getting stuck in a 2FA loop where it insists I keep inputing email codes again and again, to make sure they're not listing me as "on" yet again as the lights haven't even flickered since the 9th. There is no easy-to-find contact number (as of the 13th), only an online report system and a video telling idiots how to work a breaker box because power's definitely on, you're just too stupid to know it. 🤓 Hurricane response was poor all around this year. Only one small shelter opened and was rendered a biohazard the morning after by a hundred people shitting in two bathrooms in the dark with no running water. No emergency waste bins or even hand sanitizer. You'd think, I mean, you'd really think that after Covid a big bottle of hand sanitizer would be an essential public shelter supply. It was mostly dirty poor, elderly, and homeless people with a tiny handful of overcautious individuals. (Hi, I'm dirty poor.) Just guessing, but they did not have room for even a fifth of the people evacuations were issued for. Escambia is poor. If you issue an evacuation notice with only one small public shelter at the extreme gulf-adjacent south, very few people will go. Where were school gymnasiums? Hospital cafeterias? I've been to both over the years during major hurricanes. But all we have this year is a floor of the Pensacola Bay Center? I've been there before, too, for a weaker storm and it was a better experience: more prepared. Additionally, FEMA hasn't been called in, so no water and mre distribution hubs aside from one or two churches doing the best they can. It's been so long since the last major hurricane hit us directly that the degradation in natural disaster response and recovery systems from local up through federal in those years is so undeniably stark for Pensacola natives too poor to evacuate. FPL is just one significant part of a failing state full of entities cannibalizing every living soul in it for nickles. I remember Ivan and what resources were made available. We had a tub of mini tobasco sauces for years we were so flush with clean water and hot mres. I also remember Gulf Power who, despite their occasional bullshit, were excellent at restoring power to the community considering how torn up everything was. You either saw or heard them working, not spiking Tinder and making TikToks about getting paid to do nothing or bitterly remarking how they, too, hate FPL for how it was intentionally hindering recovery--workers who might even be old and local enough to have worked for Gulf Power during major hurricane recovery before. I would kill for a hot mre entree and little treat right now, but I'm fine. It was only a 2. And it's the beggining of fall, so while miserably hot in the afternoon, it's nice at night with the windows open. What I want to know is what do people think is going to happen when a category 4 or a 5 rolls through during the height of Pensacola summer and we are left at the mercy of the bloodthirsty monopoly that is FPL because neither the state nor the State give a damn about us? Get a camping stove for boiling water and heating canned food and prepare for there to be no power for at least a month for anything 3 or higher. If we get a 5, you might as well pack up and move out of FPL's monopolistic jurisdiction because this place is done for. Even if your places survives, no damage, you're done for. Don't prepare for a hurricane. Prepare for a hurricane with FPL and the state of Florida (who gave us to a 1.4-rated monopoly that is FPL) natural disaster response. You know our rates are going to shoot even higher through the roof after this. EDIT: Got power back on the evening of the 16th. I appreciate the linemen and other workers. I, like many, if not most, Floridians, despise FPL.

worst power suppliers ever, 4 days after hurricane in a very large neighborhood so youd figure we’d be one of the first people with our power on right? wrong. they dont give a damn about your situation and work slow as shit. got 2 dogs and 7 total people in our house, so we can’t afford to have our power off this long.

My power is still out, Trucks have went past problem area (traffic cone and vest) multiple times no fix.

If I can give them a zero I would. I literally tried to call in and pay my bill, had a payment extension amount that they said was invalid, and I tried to pay online and they told me I couldn’t pay my bill. I wish my area used a different power company. I can’t even pay my bill to avoid being disconnected because the online section and the phone option won’t allow me to that makes zero sense. how am I supposed to pay my bill if none of your systems allow me to?