Florida Power & Light Company (FPL)Reviews of fpl.com

On an international call for over 30 mins trying to find out when my service and meter will be connected only to be transferred to someone else, who then appeared to deliberately end the call. Agents were clueless. Total waste of time and money.

If their AI is any indication of where we are headed then we are in serious trouble. Tying to circumvent the AI is mindboggling. Last year I had a downed wire. But I had power. The computer had no understanding of that. When I reached someone she too said I don't know how to report this? She was as baffled as I. A few days ago I was hit with a scam from someone pretending to be from FPL. What made it worse is they had information that only someone from the inside could have known. First they asked for me, then my dad. I added him to my account because he had trouble with auto pay. He was banned from using it. (that is another story) Thankfully I was by the bank when I got the call so I stopped in. Thank you Gaby from Chase because she undid the ban. Downloaded the FPL app and reset everything. Then went to my dads. I had called him earlier and made him call the guy back to get more info. My dad was on the phone when I got there and handed it to me. I was trying to reach FPL directly but was stopped by the AI. I also looked for current scams they might be having and sure enough this was listed. The scanmmer was trying to get me to zelle them. He explained how zelle worked (like I am an idiot) the best part was when I was asked to put in a code. Its placement was where the $ amount would go. Code number, 49991. Really? I reamed him a new A-hole and said things I can not type here. I finally reached a real person that confirmed my dads account was fine. Here is the bigger issue. What if my 93-year-old dad had used zelle like he was instructed? He too tried to call FPL and got nowhere. Why is there no way to contact a real person? I kept screaming fraud over and over until I got someone. Looking back on my phone I spent 4 min, Plus the scammer on the other line and my dad upset yelling in the background. I find it unacceptable for a large company like FPL to treat customers so poorly. Obviously I could go someplace else. Oh yeah, I can't.

What a horrible company! This company is telling homeowners to keep their indoor temperature set at 78 degrees. 78 degrees in Florida! The walls would start growing mold in two days at this temperature. My street light was covered in vines and tree branches and was all but useless. I called FPL and they asked me if i have seen sparks!!!! If not then it is fine and they cant do anything.

I have lived in FL for over 23 years and I have NEVER IN MY LIFE PAID $250 in Electricity EVER. I live alone and dont even use my AC!!!! YOU HAVE LITERALLY DOUBLED MY BILL KNOWING FOOD PRICES HAVE SKY ROCKETED TO RIDICULOUS HEIGHTS. THIS IS DISGUSTING. You have already done a terrible job as the new CEO and I hope you get fired when everyone switches to solar. Rot in hell Armando Pimentel

Waiting very long hours for any progress to come through…way more power outages than usual these past few years …

Slow to respond to power outages. No real time to let customers know when power to be restored. Billing is a mess.

Pathetic company...Been a customer for 20 yrs and can access my acct cause it always asks for my dead mother's SS#....She was nice enuf to call ahead when I bought this place so it would be on when I drove down from Massachusetts (20yrs.ago), but it left the acct under HER 1st name (same last name)...I am 64yrs old and my mother has been dead for 10yrs now.....FPL won't allow me to change the 1st name on the acct...I am tired of them reminding me every month that my mom is dead...I'm speaking with ppl with BROKEN ENGLISH on the phone that want ALL MY PERSONAL INFO INCLUDING MY FULL SS#...That's not going to happen...I gave them the last 4 digits which is what is needed for login...I also gave them my FL D.L. number....Then tell me they want $573 deposit to change the 1st name on MY ACCT THAT I'VE HAD FOR 20yrs now....I have EXCELLENT CREDIT BUT THESE PPL ARE NOT TUNED IN ENUF TO KNOW THAT SOMEONE WOULD BE OUT OF THEIR MIND to offer up your full SS#....especially to someone that ENGLISH is their 2nd language....THEY ARE THE ONLY PROVIDER SO YOUR AT THEIR MERCY....EVERYONE ON THE PHONE IS SO RUDE...they are reading off CANNED responses on their computer...NONE HAVE THE ABILITY TO THINK WITHOUT A SCREEN IN FRONT OF THEM...Thanks FPL for reminding me EVERY MONTH that my mom is dead....GOOD JOB!!!!!

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