Florida Power & Light Company (FPL)Reviews of fpl.com

FPL has one of the worst websites I have ever used. It occasionally will stop working and provides the same screen no matter what tab or option you click. There was another time where I was directed to FPL Northwest which I never clicked and made sure I didn't. Because if you're in the wrong region, it won't recognize any information. It is also very slow. Please invest some money into customer service. Utility companies usually have a local monopoly so there is no pressure from competition to improve this. Just get a functioning website, the company can afford it.

Be careful with their scam ‘ they tell you their budget plan saves you money on the average bill. It’s false they actually rip you off for 1000”s dollars per year . We just found out each month they double your actual billing usage . My office warehouse avg 68.00 per month they bill you 128.00 for my condo 120 more than the usage they bill 211.00 don’t fall for their scam they take your money and won’t give you any credit once you inform them you found out what they are doing . Be aware of their scam on you.

FPL's Surge Shield Protection Plan is the biggest SCAM I've ever encountered. After paying approximately $20 a month for years, FPL conducted a power reset on 12/03/2023 which was confirmed by FPL via phone call. My refrigerator stopped working and I put in a claim. An appliance technician repaired my refrigerator and he said it was due to a brown out. I sent FPL all the necessary forms including the receipt/Invoice with the technicians comments. But according to the FPL SCAM claim department, I did not submit all the documentation correctly. I needed a sworn statement signed by the technician including his name, license, address, email, phone number, and why he thought it was FPL's fault. It took me hours to decifer their claim process and now I must find this technician and ask him to fill out forms. Of course the technician would not. FPL SCAM then sent me a dozen pages of disclaimers. The fine print was outrageous! They are not responsible for any damages due to acts of weather or God! And by signing up for the Surge Shield SCAM, you waive your right to any litigation. I can go on and on, but I think I've said enough. Don't waste your money on this SCAM because you will never be reimbursed.

Started my FPL electric in March 27th, 2023 we payed our first fee to turn on the electricity in my home and ever since never got a letter, a call, or not even a bill online to pay. For months we have been trying to contact fpl, however failed. It has been very hard to contact them. Now it is October 5 of 2023 and the bunched it all up and expect us to pay 1,500 dollars by October 25th. This is ridiculous and I will be contacting my resources and will discuss this with the higher ups.

Garbage company! FPL did not disclose, in their eyes a minor item, that if you ask for an extension, they consider it "late", AND if you have 2 or more extensions in 6 months they charge you another deposit on your account!! What the hell! You offer help to your customers but then you ding them a couple of months down the road because you took them up on their offer. Garbage company!!

Monopoly with no respect to customers! What a disgusting company. Politicians and lobbyist allow them to treat customers like HaHa you have no choice! Who holds FPL accountable? All they have to do is read the reviews.

I spoke to four different persons who could not explain my billing. My last billing said that the Florida Public ServiceCommission had approved a new fuel reduction effective July1, 2023. My billing instead of being reduced, went up each month. The last person I talked with put me on hold indefinitely (43 minutes until I hung up anyway). Rude, overpriced, and uncaring -- that is my summary for this company.

Your company has a monopoly over the counties in Florida. It may be legal b/c it's county vs state but it is still a monopoly. My wife has our account under her name. However, I pay the bills and would like it under my name so I can have it sent to my email etc. so I can view statements and pay my bill. It is nearly impossible to get a hold of a real person to only have them tell me that I need to pay a deposit and they will have to check my credit. It should be illegal to have to run a credit check. But, b/c you are a monopoly.... you can make the terms and require these outlandish things. As a consumer I can shop around for all other utilities, insurances, but not electricity. Why not?!