Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
52 reviews
FosiaudioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Fosi Audio, we believe everyone deserves great sound. Our mission is to make premium Hi-Fi audio more accessible through thoughtfully designed products that combine exceptional performance, modern design, and outstanding value.From compact stereo amplifiers and DACs to headphone amplifiers, phono preamps, and home audio solutions, our products are trusted by music lovers, gamers, and audio enthusiasts worldwide. Every product is developed with a focus on sound quality, reliability, and everyday usability.Customer feedback is at the heart of everything we do. We continuously improve our products based on real user experiences while providing responsive customer support and reliable after-sales service.Thank you for choosing Fosi Audio. We look forward to helping you enjoy better sound every day.
Fosiaudio (fosiaudio.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 19 reviews with 1 star · Clear filters
No cumplió. Anunció un equipo con entrega inmediata desde Alemania,en el mes de Febrero Le envié el dinero por un amplificador de sonido en Aliexpress. Subio el precio 15€ por encima. No envió comunicado alguno. Aviso de que esta empresa seguramente no cumpla con otros clientes.
By Akant R.
Sad to say, the Fosi P2 made my PC audio far worse than before, for whatever reason (I tried everything recommended on forums, different input/outputs and cables etc). Got no response from customer services so am returning the item to Amazon for a full refund. Waste of time and money.
By Pleiades
Fosiaudio.com are scammers. Do not buy from them! I bought a phono preamp through their website. I paid by credit card. My bank blocked the payment and saved me from being scammed. I am now getting a new credit card. It's a lot of hassle, but better than being robbed.
By Gerrit K.
Update: it appears that posting a review here got noticed. Fosil have now returned the money and said I can keep the Amp. The amp is in the bin however as it was unusabl. This should have been dealt with with my original customer complaint as either unfit for purpose or faulty. So, I’d still recommend not buying this due to customer service and returns issues. If you do use Amazon uk not direct to Fosil. “….. I recently ordered a BT30 amp and it suffered from terrible hum on the active sub output. I tried to return the amp and I’ve been given a total run around by the returns team who have asked me to change literally everything except the amp itself. I’ve never had any issues in the past with my setup with any other amp…..”
By Graham P.
I started to contact them at 6.39am due to time difference and I didn’t finish or I disconnected after 8.30am. They promised me a new part that had production problems and this was about 1 years ago. They wanted proof that they promised to send me the improved part to replace a defective one! Well they just ignored me because I had no proof just a conversation about the time production was going to take place a year ago. By this time I changed my phone and the women who worked there left. The worst thing its they left me hanging for an hour with no response no recognition that they weren’t going to help. Thats fine, but to ignore your customer base is just wrong, especially giving evidence to the problem. I was a fan of their products, but be warned I will never buy another Fosi Audio product after this customer service experience. Sad to see it decline but I really don’t want anyone to experience what I just went through!!
By Jason
Terrible customer service, misleading and lying. I bought equipment that turned out to be faulty. I made a video to show Fosi support what the problem was. Based on the video, support accepted the complaint, writing that it was the relay's fault. When faced with a refund for return shipping, they offered me a partial refund for the order - I refused. I sent them the equipment. They quickly gave me a refund for the equipment but not for shipping. I am fighting with them to get my money back. The worst thing is that I have exchanged a ton of emails with them and it is costing me stress. Never again shopping at fosiaudio.com. I am warning you!
By Szymon J.
FOSI ARE CROOKS!!!!!!!! Sorry but it’s true they are selling equipment which they admit IS FAULTY!!!!!!!!!! I returned faulty items by 24/7 SPECIAL DELIVERY which means someone had to sign for delivery and they still refuse to accept they have the item!!!!!!!! Thankfully eBay have stepped in and got me a FULL REFUND !!!!!!!! SERIOUSLY LOOK ELSEWHERE
By Malcolm W.
En la web de Fosi Audio se indica claramente que el cliente tiene un período de 30 días para devolver el pedido, y ello sin que suponga coste alguno más allá de los gastos de envío. Al intentar hacer uso de esta política la compañía pone todos los obstáculos imaginables. Entre ellos el más llamativo es que exigen hacer algo ilegal - a saber: demanda que, al enviarles el producto, indique un valor de 10$, cuando el valor real es de 450$. La razón es que de este modo pueden evitar los impuestos de la aduana china. En caso de ignorar tal admonición los gastos derivados del paso por aduana correrán íntegramente por mi cuenta. ¿Qué tipo de compañía exige a sus clientes incurrir en prácticas ilegales?
By Rafael
