Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
23 reviews
FormstackSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With Formstack, automate manual processes, deliver solutions quicker, and go from idea to workflow in minutes and save hours—all with clicks, not code. Combining a visual workflow automation builder with digital forms, document generation, and eSignature solutions, Formstack enables you to quickly create countless solutions to your workday pains and your customers’ digital expectations.Build for your immediate needs—from applications to proposals to onboarding—and scale to help meet your larger, org-wide digital initiatives - all while saving the average user 17 hours per week.Formstack’s Suite includes everything needed to accelerate digital work including:Forms: Power data collection with online forms that don’t require any coding to set up. Collect payments, capture leads, administer surveys, and more.Documents: Put an end to cut and paste with a document generator that lets teams populate data into beautifully designed documents that can be sent anywhere.Sign: Eliminate paperwork with a drag-and-drop eSignature solution that lets operators collect digital signatures for forms and documents on any device.
Formstack (formstack.com) has 23 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
23 approved reviews, newest moderated first
The contract auto-renewed, we tried to cancel, but unable to reach their customer service. They refuse to refund the renewal even though we have not used the software for 6+ months. They do not care about their customers, the product is subpar and they only care about stealing money.
By George
These guys are crooks!! They refuse terminate our contract. They just want to continue billing us for a service that is way over priced for its value!
By Andre M.
Terrible Service. We run a medical office. They lied to us that we are not allowed to use their services without HIPAA as it is illegal to use it without a BAA- although we are located in Canada. They went further and told us that if we were found using their services as a small clinic in Canada, the account would be immediately cancelled. Forced us to sign an overpriced contract which cost over 10x more. Promised support that could not be delivered to set up the form properly. The day before we went live (after a lot of difficulty configuring it), the whole service went down and our first day using their tool in our clinical workflow was thrown in Chaos with different filled out forms going missing. When we tried to reach out for support, apparently the whole company was at an offsite and nothing was up and running till later that week. At that point, we had also been advised by our legal counsel that BAAs were not required in Canada and this was deceitful. We requested to cancel the service because we were not able to go live with it and put it into production but they refused to take any responsibility and sent it straight to collections for $16k for a 1 year contract, having never used the service. DO NOT sign up with these guys if you are business, they are extremely non-professional and atleast in our case, deployed illegitimate business practices including fabrication and misrepresentation of facts.
By Umer
We paid our Annual Membership 3/28 and now its telling us it expired! How do you spend a $1K And you can’t even use your product!
By Tylor T.
Good product but terrible support. Hasn't replied to my support requests in weeks. Sent multiple with no response.
By Drip Drop Exotics D.
best electronics forms management. Incredible tool.
By Tim S.
In the process of learning
By Beatrice
