FormstackReviews of formstack.com

Poor product, and poor customer service. I hadn't used the product for months as it was poor, and thought I'd cancelled it. When I eventually did, and explained it had not been used, they wouldn't cancel the invoices for during the unused period - when they could see it was inactive. Far better products out there.

This company has rapidly declined over the past 12 months. No transparency, no customer service and does not listen to its customers. As a long standing customer of 10 years we are very disappointed and are being forced to look elsewhere,we just can’t get a straight answer out of anyone. I have personally reached out to the leadership team to advise them of the lack of service and poor customer experience I can only assume this business is being prepared to close.

As many others have noted here, support is non-existent. Take this seriously before considering the product because, if you have a problem, you're on your own.

I used Formstack for over 4 years and always found I was trying to make my systems and tech stack work for Formstack instead of the other way around. I finally outgrew their tools and just built everything custom in my Salesforce and brought on other plug. While I was never super impressed with their tools, they did the job. The reason for my one star is the integrity of the company. I sent in my cancellation notice late and inside their 30 day cancellation period. The reason I was late is that their forms platform would not allow me to download my historical data so I could not cancel my terms until I had all my data. It took them 3 weeks to resolve the download issues. Once resolved, I then notified them I would officially be cancelling and they told me I couldn't since it was within the 30 day window of their cancellation policy. While I was upset to have to pay $500 to wait another month to cancel, I swallowed my pride. They also never acknowledged the 3 week delay to fix the download issue. Fast forward another month goes by and I see a $500 charge on our account. When I inquire about this charge and reiterate I had cancelled, they then tell me I failed to cancel before the 30 day cancellation period so my contract auto renews and now I'm locked in for 12 months of paying $500 a month for a tool we don't use and is stuck in 2017. Their customer support team states they ran my request to their leadership and their leadership team stated there is nothing they can do.

Wish I'd checked out the reviews before investing. We have been unable to replicate our previous solution and thus far, support have been unable to help. Very hard to navigate for the set up process and I have found the support very very difficult to work with,

There is NO phone or email support for Formstack. I'm stuck in a loop where I can't sign in to give updated CC payment info, and can't get any support without signing in. We are past the renewal date, and I'm receiving emails a couple times a day threatening deactivation, but am given no way to call or email to resolve the problem. Nice job Intellistack for trying to drive me crazy.

I've used the service for years, but once it was purchased by intellistack and became formstack the customer service tanked. Notably they require you to cancel any auto renewal 30 days before the service expiration, and canceling is not intuitive at all. Their customer service is probably the worst I've ever seen, it just feels like a scam now with the "it's buried in our terms and conditions" attitude these sorts of companies have to rip off customers. Terrible, and you can get better services now cheaper or even free.

Absolutely predatory and a horrible product They try to bind customers to bogus contracts STAY AWAY AND DONT SIGN ANYTHING WITH THEM