FormstackReviews of formstack.com

The software interface is difficult and generating forms is buggy at best. This company is a vaporware scam. Cancelling a subscription is seemingly impossible... clearly a way to scam money from people without providing working software or customer service.

I am extremely disappointed with the appalling customer service I received. Despite attempting payment with over five different cards from various banks and providers (including Visa, Mastercard, and Amex), we were consistently met with the same error message - FRAUD. Given that we successfully process international transactions with other companies without any issues, it's hard to believe that all our banks are blocking payments to your company. We followed your support team's repeated advice to contact our bank, and after doing so, our bank confirmed that they don’t place fraud markers on companies, nor do they block payments in a way that would need lifting. Yet, despite this, the issue persists, and your support team continues to push the blame onto the bank without offering any real solutions or assistance. This lack of action has now resulted in our account being closed, which is completely unacceptable. It’s incredibly frustrating to be left with no resolution and no sense of accountability from your end. I strongly advise reconsidering your support approach, as it has only caused more delays and inconvenience.

Why would a web page not be able to Print to PDF? Poor quality design. Applicants / end users can't save a copy of submission. REALLY? who think this was a good design choice?

HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm... Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price. I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company.

Awful customer service. I was billed for a renewal I did not authorize and attempted to contact them the day I was charged. They make it literally impossible to cancel, there is no cancel button or any other obvious way to do so. Contested with my card and wasted my time. There are plenty of other options, don’t use this company. I was not renewing because the product doesn’t work well

The system was not user-friendly, at all. Nothing was intuitive about it. If they expect you to be a programmer to use their software, then why use them? My company is a homecare company. (West valley home care) We are not software engineers. To anyone researching similar products, I can tell you from first-hand experience that there are a ton of them out there that are so much better, cheaper, and easier to use. There is no customer service. You have to schedule with someone to help you and then rely on their time frames for when you can get the problem resovled. For a system that is supposed to make things easier, they sure knew how to make my life harder. I cannot recommend Formstak under any circumstances.

We have been using Formstack for close to a decade but they have forced us to start looking at alternative software. First, the update they did broke most of our forms. It is still broken if we update any of them so we have until July to find an alternative (when we have to use updated forms). Now what really pisses me off, because they have forded us to switch, we want to drop sign. They said we are on the hook for an entire additional year because we gave them 20 days notice instead of the required 30 days notice prior to the 12 month renewal. I hate this company, they are terrible, Support is absolutely useless. Just a horrible terrible company to try and do business with.

Always more convinced that the service offered by Formstack is unprofessional. Formastack blocked our account 3 weeks ago (I have already written a negative feedback). Nobody answered to us seriously, but they answer to our feedback (I think only because it is a public one), and they told us that they will take into account our opinion. Now the second episode of the adventure: our account is blocked but they continue to receive our payment, as we can not enter in our account to interrupt the payment. This is a joke.. I hope…