FORCHICSReviews of forchics.com

Response from FORCHICS· Mar 9, 2021

Hi, Vickie. We sincerely apologize for the lack of response to your emails. Some agents took a temporary leave of absence, so we're trying our best to catch up on emails. If you still haven't received your order, please contact us so we can sort it out. Thank you and have a nice day!

Response from FORCHICS· Mar 9, 2021

We hope you can share your results soon, Tracy! We appreciate you taking the time to give us feedback on our service. :) Thank you and have a great day!

Response from FORCHICS· Mar 9, 2021

Thanks for the wonderful feedback, Paula! We're so happy you're completely satisfied with the mascara. If you have any questions or concerns, please don't hesitate to email us. Have a nice day!

Response from FORCHICS· Feb 21, 2021

Thanks for the wonderful feedback, Kristina! We're so happy you're completely satisfied with our service. Feel free to email us should you need any help. Have a wonderful day!

Response from FORCHICS· Feb 21, 2021

Hi, Elenia. I am truly sorry to hear that you did not receive your order even though tracking information shows it was delivered. It usually doesn’t happen. Your order was shipped to the address provided to us during checkout. Please note that once the package arrived in your country, has been released from customs, was sorted by your courier, and was handed over to your local post office, it is their responsibility to make sure your item gets delivered successfully. We are not responsible for any misdeliveries/mishandling done by your local PO. Additionally, they should be able to track in their system where exactly your package was delivered or dropped off. Your order was marked as Delivered on your courier's website, so it would be better if you clarify it with them. Further steps can be taken if they can't find your package. A missing package report can be done at your local post office, and this includes you signing an affidavit that your package is missing. An investigation should begin after this. You can then file a mail theft report with the local law enforcement (if warranted) based on the findings of the postal inspector. Post offices take this issue very seriously, so rest assured that they're going to do everything they can to locate where your package was delivered. I hope that clarifies your concern. Thank you for your cooperation and understanding. Have a great day!

Response from FORCHICS· Feb 21, 2021

Thank you for giving our serum a try, Melissa, and we're so glad that you love it! We'd love to send you a discount code that you can use on your next purchase. Don't forget to send us an email. :)

Response from FORCHICS· Feb 21, 2021

Hi, Geraldine. We're sorry to hear that the product did not work for you. Please send us an email at [email protected] and one of our customer support specialists will assist you with your concern. Thanks and have a nice day!

Response from FORCHICS· Feb 21, 2021

Hi, Dinara. We're glad that you were able to receive your order and that you're happy with the product. We hope you can share your before and after photo with us. :) Have a nice day!