foambymail.comReviews of foambymail.com

Received the foam I ordered and it met all my specifications - correct dimensions and density. It came very tightly packed, so it took a couple of days for the foam to revert to its original size. But now it’s exactly what I need. The price was exceptional. My daughter had recently bought some foam of roughly the same size and thickness and wound up paying three times as much - and that’s including the $12.99 I paid for shipping! Very pleased and would definitely order from them again.

I had a terrible experience with them. I measured everything as their website recommended perfectly adding 1/2' to the measurements of the covers. I even called them to discuss everything exactly to make sure I did everything correctly. I ordered on their website and waited 2 weeks. Once I received my order I noticed the fit was incredibly tight which I thought maybe was normal but I had doubts. The foams sent were about 1" or more in length and width from sizes I placed yet the thickness was correct. Once I placed the cushions side by side they would not fit unsurprisingly. Since they had been sent too big and stretched out my covers. I contacted their customer service and they asked me to send them back along with our covers to make sure the measurements were correct. About a week later once they received them they contacted me saying that the upholsterer said it would cost me almost $300 more and stated that if they cut the length and width that they would have to make them thicker which made no sense as the thickness was correct. I said I would not pay more if the upholsterer messed up in measuring the correct sizes. After a couple messages back and forth with Haley and Veronica I asked to speak to the manager. Instead the upholsterer called me. He hard a hard time speaking English as he was Italian and basically said the same thing. He would charge me more as the work was very difficult. I told him this was not my mistake. They should take responsibility for their mistake and fix the problem. He would not admit his mistake and persisted that I took incorrect measurements. He finally decided he would give me a refund and as he put it "everybody wins." I said I don't win as this whole process has left me without a couch for weeks. He didn't seem to care or want to even work with even lowering the price so I decided on the refund. He also refused to connect me with the owner stating the owner didn't speak English. Never buying from them again.

Easy to use web site. Excellent directions for measuring, great prices and quality replacement foam cushions for porch couch. Follow their directions ... You'll be pleased!

Poor customer service and shady emails. I was contacted by two employees in a very rude manner about a supposed issue with my address. They were incredibly unhelpful and quite rude. Honestly it felt like phising and gave me the impression that the company in not reputable. I would not recommend shopping their site.

This company ships quick and is responsive, however I've experienced 4 different foams from them and none of them reached my expectations. I bought their firmest foam, the HQ lux, and it is so firm that it is basically pointless for any application I can think of except to take up space or as a base foam. I also bought the 5lb memory foam and it basically squishes into nothing. Their customer service did not want to accept my return of that until I mentioned that they did not post my negative review on their website. I've seen reviews on other sites and most people seem to dislike that foam but it continues to be sold. My family member then went on to buy a pre-made memory foam bed that had the HD36 foam with the 3lb memory foam on top. I was shocked that you basically sink into the bed like nothing is there! It is extremely soft. We also used the HD36 foam to replace some couch cushions and the spot where my family member sits has completely lost its shape and the other side is firm, so the foam itself must lose its shape very quickly. I wanted to believe in this site because of the good prices and quick shipping but there is no foam that I would purchase again.

Ive bought foam from these guys for years. A topper, a mattress, foam samples and now I have pillows on the way. In a decade, they have been: the best price, high quality, flexible offerings, detailed/honest in their descriptions/foam weights and they have great customer support as well! I cant recommend this company enough. Its rare that you find that combination of best price and best product. Clearly, there's people at this company that give a damn, and it shows. Night and day difference vs the big brands which seem full of deceptive marketing/practices.