foambymail.comReviews of foambymail.com

I wanted to order a topper as their foam quality looks top notch but someone named hayley in the emails would not recommend or assist in any way. She kept saying they are not matttress experst. Yet the sell mattresses too? I guess i have to say run to serta for real memory foam and customer service and get a comfy mattress you can try ahead

Date ordered - 08/25/2026 Amount paid - $67.33 Item - Egg Crate Foam Mattress Toppers Foam Type: HD36-HQ Size: Queen 60" x 80" Thickness: 2-1/2" The amount paid for the item was $47.99 Shipping paid was $15.99 I have been using non memory foam toppers for over 25 years. They are increasingly harder to find. I took a chance on this company to purchase the topper with 2.5" thickness as my 3" topper I currently have is getting older. The difference in the thickness between the two was a bit alarming but I went ahead and put it on the bed. Shocking night as it was like I was sleeping on the floor. Contacted the company this morning to tell them I was disappointed in the product. They sent an email back stating 25% restock fee and I would have to ship it back. I went to UPS and asked for the cheapest way to send it back and was quoted $92. So the $67 I already spent would turn into $104 including the restock fee if I sent it back. I contacted the company again to let them know this and that my review would reflect this. There response was; a thumbs up & like Kelly D @ Foambymail - foamoff... reacted to your message: Childish response from a company that clearly does not value it's customers, just making money.

They sold me foam that gave me back and neck issues. I spent 3 months in PT (ongoing). I'm just in my 20s and fit. Also refused refund. I hope this company goes bankrupt

I ordered replacement foam cushions for a couch and chair. I called the company twice to make sure I was measuring it correctly and they never once told me that they have 1 1/2 inch tolerance meaning it could be anywhere from 1 1/2 inches too small up to 1 1/2 inches too large. 3 of mine were 1 1/2 inches too large and would not fit in the covers at all. I tried forcing one and was worried that the zipper was going to break. I called and they said they would not do anything about it because it was within their tolerance levels. I spent over $200 on 4 cushions and they will not do anything. The information on tolerance is not where you order, nor is it in their instructions for measuring. It is on the website, but it is not in an obvious spot and when I mentioned that I didn’t see it, I was rudely told that as a customer, I should know you have to read everything on a website before ordering anything.

I bought a wedge pillow from them based on their CertiPur rating. Over a month later--half of which has been outside--it still reeks of toxic chemical off gassing. The rude, unhelpful customer service told me the window of return has passed---yet they tell you to give it weeks to air out. So you're supposed to return it before you give it time to air out. Got it. Never buying from them ever again--and you shouldn't either if you care about carcinogenic off gassing.

This company will hire you without any real information giving to you. Don't even have you fill out paperwork to work there, don't have any communication about breaks but a 30 min lunch you clock out for. The most of the employees don't speak English and are illegals so they don't give breaks. I took a 5 min break in the morning and a 5 minute break in the afternoon which I clocked out for, and they said I took to many breaks. I only took the break when there were no customers and all my invoices and work was done. I am way overqualified for this position but I needed a part time job while I am going through some medical issues, they hired me on the spot due to my knowledge and experience. They knew i had health issues but 5 minutes 2x a day was too much for them.... they shouldn't have hires me in the first place. I excelled with every task they gave me and I am not going to let this go unheard. The company is giving away America to illegals

What a waste. We ordered foam pieces last year and the size just didn’t work so we ordered a larger piece. Days later they email saying they can’t ship that, we told them to please figure it out since their website not only gave us the price, it charged us and went through the purchase. Instead of helping they refunded us and tried to gaslight as if they helped. I never asked for a refund I simply asked for them to ship the product we ordered and paid for. Never again!!!! Poor garbage quality anyways, we overpaid for foam that’s turning yellow.

I had a terrible experience with them. I measured everything as their website recommended perfectly adding 1/2' to the measurements of the covers. I even called them to discuss everything exactly to make sure I did everything correctly. I ordered on their website and waited 2 weeks. Once I received my order I noticed the fit was incredibly tight which I thought maybe was normal but I had doubts. The foams sent were about 1" or more in length and width from sizes I placed yet the thickness was correct. Once I placed the cushions side by side they would not fit unsurprisingly. Since they had been sent too big and stretched out my covers. I contacted their customer service and they asked me to send them back along with our covers to make sure the measurements were correct. About a week later once they received them they contacted me saying that the upholsterer said it would cost me almost $300 more and stated that if they cut the length and width that they would have to make them thicker which made no sense as the thickness was correct. I said I would not pay more if the upholsterer messed up in measuring the correct sizes. After a couple messages back and forth with Haley and Veronica I asked to speak to the manager. Instead the upholsterer called me. He hard a hard time speaking English as he was Italian and basically said the same thing. He would charge me more as the work was very difficult. I told him this was not my mistake. They should take responsibility for their mistake and fix the problem. He would not admit his mistake and persisted that I took incorrect measurements. He finally decided he would give me a refund and as he put it "everybody wins." I said I don't win as this whole process has left me without a couch for weeks. He didn't seem to care or want to even work with even lowering the price so I decided on the refund. He also refused to connect me with the owner stating the owner didn't speak English. Never buying from them again.