Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
very helpful and always a quick reply
By ROBIN CRILLY - PACIFIC RESTAURANT SUPPLY I.
Response from Franklin Machine Products· Feb 25, 2020
Thanks, Robin! We are happy to help you keep your kitchen running smoothly!
The best customer service ever.
By CHARLES PENDERGRASS - ALL WEATHER M.
Response from Franklin Machine Products· Feb 25, 2020
Thank you, Charles! We endeavor to provide the service experience in the business!
This used to be a great company to work with, however like a all great things this has come to an end. While to uptick in prices might prove to be temporarily profitable, it will come at a cost.
By Charles Croston NELSON SERVICE & R.
Response from Franklin Machine Products· Jan 23, 2020
Hi Charles - best pricing and service is always what we strive to offer. FMP Customer Service will follow up to make sure you're getting the best pricing available. As always, you can call us at 800-332-2500, email us at [email protected], or Live Chat us on our website. Thank you for your feedback
Never received order
By - SHERI D.
Response from Franklin Machine Products· Jan 22, 2020
Hi Sheri. Sorry to hear about that. Someone from our Service team will be in touch with you very soon to make sure you receive your order as quickly as possible,
Always appreciate efficiency and quality!!
By LUIS TORRES - OUTBACK STEAKHOUSE #.
Response from Franklin Machine Products· Jan 22, 2020
Thanks, Luis - we also appreciate you as a customer!
wow super quick service.
By Javier- RUBYS A.
Response from Franklin Machine Products· Jan 22, 2020
Hi Javier - quick and attentive service is our goal! Thanks for the review.
you guys do a Great Job!!!
By PERRY KELLETT - SEMA C.
Response from Franklin Machine Products· Jan 22, 2020
Thank you, Perry - we certainly try to do the best job we can for customers like you!
FMP has been very helpful in sourcing the parts needed for our kitchen equipment. Beth Masterson is always very friendly and prompt!
By Michael
Response from Franklin Machine Products· Jan 22, 2020
Hi Michael - thanks for the compliment! Our FMP team does a great job finding quality products at great savings for our customers.
