Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
418 reviews
Franklin Machine ProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 42 reviews with 4 stars · Clear filters
Love this company! being honest, nobody is a perfect 5
By customer
Response from Franklin Machine Products· Jun 28, 2021
Thank YOU for your for your honest feedback, but more importantly for your business! WE will continue to strive for a five!
Thank You Great Product
By General
Response from Franklin Machine Products· Apr 29, 2021
Thank you for taking the time to shop with us. We continue to improve our product selection while maintaining the core products that our customers count on.
Great items and fast shipping. Wholesale pricing for service companies like myself, need to be more in line with other competitors. Most of my purchases are from your competitors because of substantially lower prices. I hope to see lower prices so you can become my primary vendor again.
By Commercial G.
quick delivery
By customer
A little tricky to search on the site but a wide range of products
By Tom S.
shipping,&handling to high.
By D&K Plumbing C.
Good service quick response.
By Daniel W.
FMP has always provided me with quality products. I have always been able to reach out to them, and get a reply. They have always gone above & beyond in every situation for me. There have been times where I had odd, and very specific questions, and they took the time to get me that information. The reason it's 4 stars is because there has been a couple of times where 1 item on my order was backordered, and I would be told a date to expect it to arrive, and then it change at least 2 more times. I am okay if it changes once, but more that once is very extreme, and that typically means when I relay an approx. time frame to my customer, and then it changes 2+ times, they begin to get irritated, and feel jerked around. Other than that, they are a fantastic group to do business with!
By Tyler
