FloydReviews of floydhome.com

My couch is delayed 3 weeks and the customer service has been really horrible. I'm a designer and we really rely on accurate delivery times. It just doesn't work. Mari

If I could give less than one start that's what they would get. A company that hides behind automated systems to avoid talking to a customer! ordered an item that has gone 3 months behind on delivery and left to deal with a delivery company that offers you inflexible options months ahead. Horrible experience, horrible company. Beware !

The colors of the various sectional pieces we bought look a bit different as well as the couch was sent to us without the proper clips to connect some of the sections. When I reached out to Floyd, they said they'd send new clips immediately, but they never arrived. So I emailed them back (calling is not available!) and was told they were out of supply so I'm still waiting 3 months after receiving our couch.

I have not received my order. It is difficult to find the status of a Floyd order-communication could be a lot better.

Great quality

Why does everything move SO slow with your company? My product has been “out for shipping” for months and I haven’t been contacted to schedule a delivery. And I waited 3 months before that since I placed the order.

No communication after we ordered our bed. I had to contact the Bette Business Bureau to even find a phone number. We still have not received our bed, though we have paid in full. Where is the bed? How to track our purchase? Is anybody home at Floyd?

So far my experience with Floyd has not been great. I ordered a really expensive couch and have received 0 updates regarding my order even though I’ve already started paying it off. Would be great if Floyd provided some sort of updates regarding order that take more than a month to fulfill