FloydReviews of floydhome.com

I had an issue with my ratchet and strap for the Floyd bed and they promptly responded and offered solutions that worked. Props to the CX team!

My initial exchange with a Floyd agent went for a two-month run. I was very hesitant to reach out a second time regarding the same purchase but Ashlene immediately gave me a whole new experience. Ashlene was clear, concise, prompt, and engaging. After the initial call and assessing all available options to offer me, I left without confusion with next-step processes. You definitely saved a client experience here, thanks again!

The product is wonderful! Durable and practical for a family! Customer service is great! Efficient, kind, empathetic, and knowledgable! Ronie was my customer service helper and they made my experience extra special!

The representative that responded to my initial question was: Informative- Clear & Precise- Knowledgeable- I am so looking forward to the day, when I can purchase my brand new (Sink Down Sectional) it's a beautiful piece, "Thank You" very much for the information provided !

There was an accident in my apartment where the ceiling caved in from an upstairs neighbor attempting to fix their leaking kitchen sink. My 2 year old Floyd sofa was essentially soaked and ruined. Norma helped me get my Saffron cushions replaced. The entire process was friendly, and the timeline was exactly as she had mentioned to me. I'm glad Floyd has people like Norma on the team that help with unique situations like this that come up.

Initial order arrived damaged but customer service saw it thru that I got my dresser delivered in perfect shape.

I've been having problems with my floyd bed frame for about a year. I finally contacted customer support but had low expectations since it was after my 1 year warranty. But, to my delight, Norma went above and beyond and offered a generous solution. Thanks Norma!

Great quality