FK IronsReviews of fkirons.com

I purchased a tattoo machine from FK Irons along with two detachable batteries. Unfortunately, one of the batteries stopped working properly very quickly. I sent it back to FK Irons for repairs, and they claimed to have fixed it. However, within a month, the same issue came back. I sent it for repair again, but this time, my package was stolen during shipping. While the theft is not their fault, the entire situation arose because they sold me a defective product and failed to fix it properly the first time. If they had sent me a replacement or properly repaired it, this wouldn’t have happened. I paid a significant amount of money for this machine, and I feel extremely disappointed with the quality of their products and services. They never replaced the defective battery with a new one and instead kept sending me a “repaired” item that was never truly fixed. I would not recommend FK Irons to anyone. This experience has cost me a lot of time, money, and frustration. I will never buy from them again.

Recently purchased a tattoo gun for my daughter who is enrolled in an apprenticeship. Received product. It was used for 10 min and then died. Sent it back to FK Irons. Currently waiting to see if they fix or replace it. So far very disappointed in customer service. Customer service rep Julian Robinson very dismissive of any concerns brought up. I will never buy from this company again.

I had an incredibly frustrating experience with this company, primarily due to their abysmal customer service. Despite reaching out multiple times via email, I received absolutely no response from them. This lack of communication clearly shows their complete disregard for customer needs and satisfaction. To make matters worse, when I encountered a problem with a FedEx delivery, the company offered no support or assistance in filing a complaint. Despite the fact that the package was not delivered, they falsely reported it as delivered and even forged my signature. This level of dishonesty and irresponsibility from the company towards its customers is highly concerning. I am extremely disappointed with my overall purchasing experience from this company. Their customer service is of incredibly poor quality, and they fail to provide any assistance when issues arise. I cannot recommend anyone to use their services if they expect good service and a company that takes responsibility for its actions.

I has a battery go bad unexpectedly and contacted customer service for support. They understood the urgency or the situation and sent me a replacement battery quickly without waiting for me to return the bad one. 10/10 - I’m sticking with FK Irons Thank you Gabe 🤘

I’m extremely disappointed with FK Irons' customer service. I purchased a tattoo machine, which was lost by the courier after I sent it for repair. FK Irons sent a replacement, but it’s been stuck at customs for months due to an incorrect invoice. Despite contacting them multiple times since April, they have not reissued the invoice or responded to my emails. This delay has severely impacted my business. I trusted FK Irons as a reputable company, but their lack of response is unacceptable. I hope they resolve this immediately.

I have written them 10-15 emails. Written them on every platform they're available, and not even a reply. My machine/powerbolt just died out of nowhere. And now it turns on, but the machine doesn't work properly. Never experienced such a non existent customer support. With so expensive products I could never recommend using this company.

Had my FK iron for 8 months now. After the first 3 months my battery died out of nowhere. Took me 4 months dealing with customer service to get a replacement. Had to call every single day and there was a different excuse every time. They lost it, they didn’t receive it, etc. Finally sent me a replacement after months and still charged me a fee to get it. Had my replacement battery for about a week now and just died out already again out of nowhere. You can tell how cheap they are just by looking at it honestly. Apparently the company got bought out a few years back and it’s gone downhill for everything. Now debating whether if I want to deal with them again just to get another dead battery but chances are I have to cut my losses and go for something different. Cost $1500 but should be worth nothing, honestly not even that good of a machine either. Inconsistent and battery only lasts one session or completely stops working

Ordered 2 powerbolts in September so I would have a backup. They died within 3 days of each other not even 3 months of light use later. Customer service got me one day shipping, and the. The warehouse lost the units they were supposed to fix. Finally got someone to agree to a store credit so I could just get parts that worked. Only to find out it takes them *days* to process a store credit. I have lost hundreds of dollars for this and they didn't have the decency to offer me so much as a discount. They are, however, very sorry.