Five9Reviews of five9.com

When issues occur support is quick to start working in the problem.

Five9 has provided excellent up time for their service and has been very responsive to any questions or issues that may have come up.

We use Five9 to power our 24/7 support operations. The global redundancy and SaaS solution makes it a no brainer win for our infrastructure needs.

We entered the business relationship with Five 9 almost six years ago. initially it was a small dialer installation to support one sales team of about 10 agents just to see if this solution was right for us. Since the initial installation we have had as many as 100+ agents using the Five 9 dialer. The number fluctuates over the months/years based on business needs and the Five9 Account Executive and the support team are always there to assist us.

Five9 has a great product with seamless integration with salesforce!

I have been working more and more with Five9 over the past few months and unfortunately my recent experience has let me very disappointed with their product. I've had to call support a few times over the past few weeks and have been left with more questions and dissatisfaction than answers and resolution. It seems that whenever I try and call for help, the people that answer the phones are not knowledgeable enough to answer my questions and instead I have to wait for a callback. It's gotten to the point where I will have to come up with workarounds to fix my issues instead of relying on their support. Trying to create more complex reports is also a challenge. I end up having to run three or four reports to be able to get what I need. There might be an easier way to achieve some of these needs, but that means relying on five9 support which again, leads me to the first issue. I WANT to recommend five9 to others, but after battling through these recent issues I can't.

We're very pleased with Five9. Our company uses the software primarily for inbound customer service calls and it enables us to handle and manage each customer interaction. We also use the IVR to offer personalized experience to customers. Plus, their customer service is top notch. I highly recommend investing in Five9 for your business!

I've been using Five9 for over 7 years and they are by far the best call center brand that I've come across. No other option is as integrated, supportive, or efficient and I highly recommend!