Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
628 reviews
Five9Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Five9 (five9.com) has 628 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
628 approved reviews, newest moderated first
The software behind Five9 is really great and is constantly improving. New and helpful features are added consistently and they system is built in a highly customizable way. If we need something done, we can find a way to do it in Five9.
By Jesse D.
Five9 provides a comprehensive product with extensive options. The inbound and outbound capabilities are endless.Any blend of campaigns that you need can be accomplished. We have been customers for a number of years and our needs have changed greatly over the years, with many additions and subtractions in our workforce and scale. Five9 has been accommodating and supportive with both of the account managers we have had to date with mostly seamless transitions. My only reason for not providing a five star review is their case management and a few major snafus before we rebuilt our workflow. The tier 1 support isn't very supportive to those clients who know the systems well. The plus side is once I learned that certifying in their training would bump you to tier 2 support it has been fantastic. Thank you for providing such a workhorse product.
By Shelley M.
Very good product, excellent team and service. Always innovating, as well!!
By Doug
We've had the Five9 VCC in place for about 60 days. The immediate improvements in productivity and agent efficiency are unmistakable. Very much worth making this change.
By Lisa H.
Solid team that makes onboarding easy. Easy integration with LeadPerfection CRM.
By Gill L.
Five9 has a great team who are dedicated and want to ensure that we have a great Five9 experience. Thankfully we onboarded at a time when they had migrated most of their platform away from Java. There are still a few components being developed to use HTML5. We use the Dynamics AX Adapter and it has worked well. We wish that there was a native Windows app available to better deal with answering, ringing, etc. Being entirely browser based is not always ideal.
By Andy S.
A Great company, simple to use with lots of features.
By Bill L.
An excellent Service Desk telephony service which fulfills all our needs.
By Tom K.
