Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
628 reviews
Five9Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Five9 (five9.com) has 628 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
628 approved reviews, newest moderated first
The product is great. It has every feature you could ever imagine. The predictive dialer alone turned into huge sales increases for our call center. It may be a bit too much if you are a small business <10 employees, but for a growing company, especially a call center, Five9 is worth every penny.
By Andrew L.
They are a very customer service oriented business that provides us with superior support. Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting. Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.
By andy F.
Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing.
By Aaron D.
Worst customer service ever! 7 years salesforce admin and I never had such horrible experience with antipathetic techs. Update: We getting some Apex code errors - tech support try to solve it for 2 weeks, after 2 weeks they set me up with professional services... 30 min call, which I explain my issue, the answer was "go read the admin guide" (1000 pages). issue never solved. We pay for List Sync Plus, by Five9 docs this what we need to load custom objects, but we get APEX code error, and Five9 ask us to pay for bug fix?
By Asi
Response from Five9· May 3, 2019
Hi Asi, This is not the experience we want you to have. I am not able to find you in our database, if you can send me your company name and/or last name and I would be glad to escalate your feedback to your account manager so they can follow up with you. My email is [email protected]. Cindy
loving the service
By Edgar A.
Enjoyed the implementation team that I have worked with. Would like to see more web based administration tools, that way I could access when I'm not at my computer, specifically tablets and phones.
By Jeff J.
It's a good program that works a good percentage of the time. There are a few hiccups along the way but their engineers do tend to do a good job of fixing the issue within a 24 hr period. They are at least one of the better phone systems out there and I do like their abilities for integration into many systems.
By David T.
Five9 has let me maximize productivity since the first day I implemented it! I can custom create any campaign I need to get the results I want. My sales team loves it as its very user friendly. Fantastic!
By Juliana
