Very responsive and helpful
Very responsive and helpful
By James
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
417 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1962, Fitzula's has been a family run business with a knowledgeable and friendly staff to help with any questions you may have and assist in any way possible. You will find a large selection of gifts and collectibles for all occasions. Fitzula's has many well-known brands such as Byers' Choice, Department 56, Heartwood Creek by Jim Shore, Disney, Willow Tree, Precious Moments, Ganz and many others. You can find candles, figurines, ornaments, sun catchers, garden statues, house and garden flags, wind chimes, coffee mugs, wine glasses, stuffed animals, board games, puzzles, and much more!
Fitzula's Gift Shop (fitzulas.com) has 417 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
417 approved reviews, newest moderated first
Very responsive and helpful
By James
Fitzula's was the ONLY place I could find the figurine that I was looking for. I was so happy after searching the web for 3 hours to find the EXACT item I was looking for. Their website is user friendly and super-fast shipping. I am very pleased and will definitely order from them again.
By Lori S.
Prompt service, great packaging! Recipient was very pleased! Thank you!!!
By Robin
Horrible to do business. I mistakenly order the wrong figurine and asked to return or exchange. No offer to provide shipping label. The cost to return was almost twice the value of the figurine…$120.00 to ship a $69 figurine. This is horrible customer service!
By Nancy W.
Fast shipping and great quality products
By Stacy
I found exactly what I was looking for at a good price. I received it quickly also.
By Myra
Ordered twice and both times gifts arrived on time and were in great condition.
By Nana
The quality of merchandise.
By Elizabeth