Great giftshop
The shipping was fast and they have some really cute items at affordable prices.
By PS
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
417 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1962, Fitzula's has been a family run business with a knowledgeable and friendly staff to help with any questions you may have and assist in any way possible. You will find a large selection of gifts and collectibles for all occasions. Fitzula's has many well-known brands such as Byers' Choice, Department 56, Heartwood Creek by Jim Shore, Disney, Willow Tree, Precious Moments, Ganz and many others. You can find candles, figurines, ornaments, sun catchers, garden statues, house and garden flags, wind chimes, coffee mugs, wine glasses, stuffed animals, board games, puzzles, and much more!
Fitzula's Gift Shop (fitzulas.com) has 417 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
417 approved reviews, newest moderated first
The shipping was fast and they have some really cute items at affordable prices.
By PS
I ordered a small snoopy snow globe. When it got here the glass was broken. I contacted fitzula's and they made it right by giving my money back.
By Valerie
I ordered a little prayer Angel for my older sister bc I had bought her one a few years back in Gatlinburg TN. She accidentally left it in her car when she traded it and was upset and wanted another one. I found one exactly like the one I had given her here and ordered it. They were very helpful and polite! I wish I lived where I could go shopping into their store. I will definitely look online at their store! Thank you so much for your help with my order! God bless you all 😇
By Angela
Item was shipped the day after I ordered and I got it in a couple of days.
By Pamela
Non delivery of purchased merchandise
By David
Response from Fitzula's Gift Shop· Jan 11, 2023
According to the tracking information on the UPS website the package was delivered on 12/29/2022 at 6:00 PM and was received by a member of your household. After reading the review I opened a claim with UPS stating that even though the status was delivered the recipient had not received the package. They opened an investigation and a couple of days later responded with their findings that the package was delivered to the correct location and closed the investigation.
Recieved my order fast and was just as advertised.
By joyce
Love, Love my candles and they smell heavenly. They came fast and in perfect condition! I’ll definitely order from you again! A+++
By Marcia
I love the candle lit ornaments. I did receive 2 different ones when I ordered the same one, but I will keep them. They are beautiful.
By Kathy S.