The item seemed packed very well
The item seemed packed very well. However, it was broken.
By Victoria
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
417 reviews
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Since 1962, Fitzula's has been a family run business with a knowledgeable and friendly staff to help with any questions you may have and assist in any way possible. You will find a large selection of gifts and collectibles for all occasions. Fitzula's has many well-known brands such as Byers' Choice, Department 56, Heartwood Creek by Jim Shore, Disney, Willow Tree, Precious Moments, Ganz and many others. You can find candles, figurines, ornaments, sun catchers, garden statues, house and garden flags, wind chimes, coffee mugs, wine glasses, stuffed animals, board games, puzzles, and much more!
Fitzula's Gift Shop (fitzulas.com) has 417 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
417 approved reviews, newest moderated first
The item seemed packed very well. However, it was broken.
By Victoria
You guys are the best quality products and great service
By Richard
I received the Matilda witch doll and she’s adorable , thank you
By Lelani
The item is exactly what wanted at a reasonable price and the delivery was smooth and prompt. Appreciate 'em.
By Gary H.
Fitzula’s saved the day. Our daughter lost her favorite stuffed animal on a recent family trip and was devastated. We searched high and low for Tucker the Turtle and he was nowhere to be found. After lots of googling, we finally found the same turtle at Fitzula’s online and immediately made the purchase. I wrote them an email asking if I could pay for expedited shipping to get the replacement here quicker and they called to talk through it and worked with me to make that happen. New Tuck arrived and all is right in the world. We 100% recommend supporting this business!
By Ty
Great service, easy to order, shipment prompt and well packed. Will continue to use for all my Dept 56 supplies
By Karolee G.
Super fast delivery and everything was packaged with care.
By Renee
Got additional cat finger puppets that I wanted, having bought one on a recent trip to Good’s Store in East Earl, PA (Amish country). Completed my set (orange, tuxedo, and calico) through you!
By Lloyd