Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Fit 3DSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
195 approved reviews, newest moderated first
I was really impressed with the Fit 3D team and how MedPoint integrated it with their assessment day. The scan was not a invasive at all and quite simple from a patient's perspective.
By Kirk T.
Response from Fit 3D· May 28, 2025
I'm glad you found our reports easy to understand & use. MedPoint is a great facility.
Fit 3D is a wonderful game unfortunately the ads run for 2-3 times longer than it takes to play the game.
By Unhappy
Response from Fit 3D· Apr 21, 2025
Hi UnHappy, I think you have confused with someone else. We don't have a "game' or run "ads" anywhere with our B2B Body Composition Software. I'm sorry the other vendor you speak of is providing a bad gaming experience though. Hope you make it to the next level ;) -Patrick
Not only was my response time extremely quick, the issue was resolved and my experience was absolutely effortless and effective! Thank you so much
By Audra S.
Response from Fit 3D· Apr 21, 2025
Appreciate the note! Have a good one. Thank you for the feedback.
Norma at Fit3D support, always responds promptly to my requests.
By Avril G.
Response from Fit 3D· Apr 14, 2025
Thank you for being a customer!
Customer support was quick to make the changes to my account that I requested
By kim S.
Response from Fit 3D· Apr 14, 2025
Glad we could help you out! Thanks for letting me know the team is being responsive.
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
By Monica B.
I contacted support about switching who has access to my account and merging two accounts into one. I received response very quickly! And all issues were resolved surprisingly fast and easily! Very impressed!
By Holly
The scan was so easy. After the scan, I reached out for support twice and they were very responsive and helpful.
By Michelle Wunning P.
