FishUSAReviews of fishusa.com

They were great to do business with

****BUYER BEWARE**** I would think twice before buying from FishUSA. A couple weeks ago I purchased a rod from them online. Hours after ordering I had to cancel the order which I did. This was on a weekend so on Monday I followed up with an email explaining why I had to cancel the order. Never got a reply to either message. A few days later I checked my account and the order # showed no items, total cost was $0.00 and the Status said Closed. Obviously I figured they canceled as I asked and were just to busy to reply. Then a few days later I get a message from UPS saying they shipped the rod. They also took the money out of my bank account. I have sent 5 or 6 messages to every method I could find and have still not gotten a reply. I'm unable to call while they are open and there is no excuse for this lack of Customer Service. I thought about sending it back but I don't trust them to issue the refund, so now I'm stuck with a rod that I don't need or want. My account still shows the same info for this order so obviously they have some serious issues with how they handle their orders. I will never order from them again and will be posting my story wherever I can so hopefully I can keep someone else from dealing with FISHUSA. You have been warned.

Placed 2 orders (2/10/20, 5/10/20) Excellent service both times, both shipped the next day due to late evening placing of the order. USPS shipping leaves a lot to be desired, but it works, 2 days and it is out for delivery with "reel fast standard" delivery..

FISHUSA mistakenly shipped a parcel via UPS, rather than by USPS priority., as I had requested. This resulted in an addition expense of $20.70 USD in brokerage and customs fees. I pointed this out to FISHUSA and was immediately reimbursed the additional expenditure. Can't get better than that!!

Excellent online tackle shop with great customer service.