First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Whatever you do, don't engage First Premier Home Warranty. They ignored my initial requests to repair a broken item. Then, after I posted a negative review, they called me and demanded that I take down the review before they would process the claim. Any company that puts their review history ahead of their contractual obligations has a serious problem. They wouldn't call me to deal with the request for a repair but the moment I posted an accurate assessment of my experience, they resorted to extortion.

I’m not able to address the comment left. Please understand they had ample opportunity to fix the problem. They REFUSED. They don’t have a senior rep. It’s a boiler room mentality with Vince Walker and a handful of guys who have no problem lying to you. And they will. Please understand that there is a group working behind the scenes to blow their cover. Find me on Facebook First Premier Home Warranty Complaints. We won’t rest until this sham business is shut down.

Scam of a company! Run away. They sent a plumber out and then didnt want to pay him. Plumber and I then talked as he is independent from them, and I wound up working out a deal with him and having to pay him directly. Their "positive" review come from their trades people and not customers. They told the plumber they would leave him a good review if he left them one. This was before they even worked together. Very unethical

Please read the details of my experience and run from this company. ***. I have. Had two claims, this company is a fraud, let me provide some specifics around my claim of fraud. The first time I had an emergency and called, the agent who answered said they were only open m-f 9-5. I left a review and also stated that the company leaves its own positive reviews to wash out the real reviews (please check out the other reviews that the individual has only left one review and it’s for this company. Someone from the company called and offered me money to remove my review claiming it’s a family owned business. I said I would remove the review as I didn’t want to cause damage to the family or the employees of the organization and refused any compensation. I paid out of pocket to have the repair done even though it was covered, I wanted to support a “family business”. What a scam. I filed a claim last week for a broken oven, I provided the make of the oven and the claim was assigned although the technician was unavailable until the following Monday. On Monday I got a call from the technician who apologized for the call but wanted to share some concerns. He spoke with several people at first premier home warranty who kept telling him different stories, he disclosed that they found him on Angie’s list (that’s their network of subcontractors?????!!!!) He felt very strongly that they would not pay him for his work but didn’t want to leave me hanging. I said don’t worry and that I understood and that I would reach out and have it reassigned. When I called back I spoke with a gentleman named Todd who said he was the supervisor. He said the claim would be reassigned but that the parts were difficult to get. ( both parts for the issue which can only be two things are readily available). I asked how he could know this since the unit hasn’t been diagnosed. He said the claim would be reassigned and I would here by end of day. I said I would wait 24 hours, no surprise they didn’t reach out. I called and spoke with someone that said they are working on the diagnosis and someone would get back to me. I pushed back and said no one is working on a diagnosis. He said they were based on the technician who was out. No technician has been out. He then said “I approve you to find your own technician to get the repair done. I said absolutely not I have no recourse and no faith that first premier will reimburse me. He transferred me back to the gentleman from the day before who identifies as Todd. I asked him if he was the gentleman I spoke with yesterday, his response was “I speak with a lot of people”. Once we dove into it he seemed to be knowledgeable about my claim. I mentioned the agent said it was being diagnosed, he said he read the wrong claim. Wow! He must have been listening to the call, how would he know that. Total bs. I asked to escalate to his supervisor he said there is no one above him. He asked if I know anyone that works on my oven, this so the kind of company I am dealing with. I said why don’t you find another vendor on Angie’s and send them to complete the work. He said he can send it to claims and I will hear something in 24-48 hours, I said that’s not acceptable. Throughout the call With Todd who is extremely passive aggressive I was told to “tone it down”, and other demeaning directives from the gentleman who self acclaimed runs the company. Good to know Todd is the owner and CEO, good for him! They can keep my money, I will get the oven repaired and good news, I’m going to commit a significant amount of funds and PR effort to share my story with as many people as possible, I think it’s the right thing to do so I can protect others who may not be fortunate enough to not be impacted by the cost of repair or the lost funds on the contract. Please feel free to message me for more details or the documented statement from the first assigned vendor. Please, I know people write reviews because they want something, I want absolutely nothing from them. Please, do business with any other company. Todd should be removed.

Where do these more than 1 star reviews come from with these rip off artist. I am filing a complaint with the State against them hoping to get my money back. I'm not even sure they are a real company based on my interactions with them..

STAY AWAY FROM FIRST PREMIER HOME WARRANTY !!! THIS company AND their employees are the WORST !!! First off they take 48 "business" hours to respond to your service call, they say 24-48 hrs but you can count on 4-5 DAYS to get an E-mail from them. Then they'll do EVERYTHING they can to deny your claim,they'll wait days to approve the claim or deny After the tech turns in their diagnosis. They'll say it was abused , overloaded or not maintained, then they'll offer you a cash in lieu offer of less than $ .10 on cents on the dollar because they 'll depreciate it instead of even trying to attempt to repair it,even the technician said they want to take your money & not even attempt to make a repair. Just imagine if something BIG goes out like your HAVC system goes out in the summer or winter ! And don't believe a word of guaranteed not having to pay another service call fee if the technicians repair Doesn't fix it the first time and it breaks down AGAIN in less than 24 hours, they'll tell you you need to pay another service call.STAY AWAY FROM FIRST PREMIER !!! ALL THEY'RE CLAIMS ABOUT BEING A REPUTABLE COMPANY IS FURTHER FROM THE TRUTH .

I have 2 infant children. When something like Hot Water and AC is a problem, I had to make a decision as to which one I wanted them to work on, as they "can only do 1 claim at a time." When I told them this was too important due to taking baths and (um...) sleeping at night in the summer, the "supervisor" found a way to do both claims, simultaneously. However, they still only did 1 at a time. To this: I say that First Premier just actively Lied to their customer. As to Custom Service: the first person you talk with is just a company mouthpiece. Every question I asked, I was put on hold so he can ask someone else about it. Technicians who answer the call are good, but all of them say "I have never heard of this company." And they have issue when trying to submit work on their orders. Oh: and for important items: their contract reads "We will pay no more that $500 per contract term for access, diagnosis, repair and/or replacement" That language covers ALL REPAIRS.

Good afternoon, This company agreed only to solve a covered repair if I was willing to renovate my policy (before that, I committed the mistake of signing a policy for my rentals, total premium paid for 14 months (yes, they gave me 2 months for free): $3,400. But this June I was approached by a sales rep that told me that he was ready to accept a previously denied claim if I renewed for one more year. I am not sure, but it looks a quite illegal practice. I wanted to let anyone that is willing to know a bit a more about them that a class action has been issued against them: Trust Pilot doesn't allow me to include a link in my review, so you can check online this and find it: COHEN, MOREY V FIRST PREMIER HOME WARRANTY CORPORATION. Summary: This case is a class action lawsuit against First Premier Home Warranty Corporation for violations of state and/or federal laws. This class action lawsuit was filed on 11/23/2021 in Florida Palm Beach Court System. Hope this will help to draw some conclusions about First Premier Home Warranty. On top of that, there are many negative reviews as well, mine included. To put things into perspective: I consider myself a person that understands how business are done and if a claim is not accepted, I can accept a difference of opinion in the interpretation of a legal clause of a given contract and understands that things don't revolve always in favor on my perspective. But the chain of unfounded excuses deployed to deny legitimate claims exerted by this company is by no means, justifiable. Just my two cents. Hope that next time I will find a better company and also I wish the same for you, dear anonym reader. Ama