First DayReviews of firstday.com

My kids love the taste and we love the ingredients. Easy to order and set up automatic ordering.

I received my package on time

Customer service is so bad. They will lie to you and tell you that you can try it and get your money back if you don’t like it. Lol what a bunch of crap. They only offer a credit! How does that help if my son won’t eat them?! Literally dismissed everything I said! Don’t do it!!! Run!

I accidentally placed a second order which created a second subscription. I cannot find how to cancel second subscription on the site. Emailed two days ago and no response. I am considering canceling both subscriptions now and trying a new product. Angela Feldpausch

Your customer service is not helpful. I was charged for an order that I had pushed to a further date. I asked to cancel my subscription through email and corresponded back and forth without them doing what I was requesting. Instead they tried to keep my business even after I said “ no, I just want to cancel”. I’m still in the process of getting this resolved.

I just love them and so do my kids. It's not easy finding something that works for everyone

Haven’t arrived yet Just got here

First Day has terrible customer service. I’m not sure if anyone is actually even working in that department. When I first ordered them my kids thought they were ok but didn’t seem to make a huge difference and they weren’t crazy about the flavor. I forgot to cancel the subscription, emailed them immediately when I woke up and saw I was charged overnight. I got an email back saying once I’m charged there’s no way to refund me because they are processing, no way to know if they can stop them, etc. They at least cancelled the subscription. Then I sent another email asking for a refund on my first order because their refund policy states that if for any reason you’re not happy with your purchase you can be refunded within 45-days of your first purchase and only your first purchase, up to $100 or 3 bottles. We weren’t happy, I asked for a refund. I get an email back from the same customer service rep, “Emma”, who I am now convinced is some AI bot they use, using some script about if I don’t cancel my subscription they’ll cut off 30% and how does that sound? I replied back explaining that I have already canceled my subscription and I would like a refund for my first order. Never heard back from that. I tried sending a new email to customer support explaining that I have asked for a refund and I got a response that had nothing to do with a refund. I got a reply from “Emma“ yet again asking if a store credit would suffice. I replied back and said no thank you I am within my 45 days and according to your refund policy, you have a money back guarantee I would like my money back. Again, never heard back. Any email I send I get a response from “Emma” but once I reply I never hear back again. I have to constantly send a new email to support. At this point it’s been 3 days since sending another email forwarding the chain of their response and my response asking why I can’t get an answer on this. Nothing. I opened up a dispute with PayPal and emailed them again this morning. Now I’m just trying to warn others.