The Lady I talked to was very helpful
The Lady I talked to was very helpful. The only thing I didn't like was that I was on hold for 8 minutes. But very easy to deal with. I called and the adjuster was there the next day.
By MIKE B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
113 reviews
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First Chicago Insurance specializes in developing affordable auto insurance products for good drivers in Illinois, Indiana, Iowa, Kansas, Missouri, and Wisconsin.
First Chicago Insurance (firstchicagoinsurance.com) has 113 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
113 approved reviews, newest moderated first
The Lady I talked to was very helpful. The only thing I didn't like was that I was on hold for 8 minutes. But very easy to deal with. I called and the adjuster was there the next day.
By MIKE B.
Two thumbs up
By ANTHONY C.
The person who assist was very professional in helping me resolve my issue. Cristina Servin
By LOUISE A.
Nice easy service
By OLILIA
Automated service for paying bill doesn't work...
By SANDRA V.
Response from First Chicago Insurance· Mar 20, 2019
Hello Sandra, I am sorry our systems were down while you were using them. Thank you for bringing it to our attention. If you would like to talk more about the issue you are welcome to call me at (708)552-2416 between 9 am and 4 pm Monday through Friday.
Friendly, courteous, knowledge and exemplary customer service.
By DOROTHY M.
Online service and phone IVR needs to be fixed,
By CHANDAN K.
Response from First Chicago Insurance· Mar 20, 2019
Hello Chandan, I am sorry our systems were down while you were using them. Thank you for bringing it to our attention. If you would like to talk more about the issue you are welcome to call me at (708)552-2416 between 9 am and 4 pm Monday through Friday.
The very first time I’ve called. The person I spoke to was very helpful. I wish I could remember her name.
By ALBERTO SANTIAGO G.